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HostDone Inc. Report Card
Contact Information

Tel: 1-866-711-4678
Email: sales@hostdone.com
Website: http://www.hostdone.com
Address: 1975 83rd, A2
Brooklyn, NY, 11214, United States of America

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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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HostDone Web Host Interview
What is your name and position with HostDone?
Elhatab, M.
CEO of HostDone Inc.
Please tell us the year established and brief history of HostDone?
Year established 2004.
What do you offer your customers that are unique to your company?
- Uptime %99.99
- Clear plans details and charges are guaranteed for renewal.
- Customer support.
- Offers we have to met all requirement for small or personal site, Developers websites, middle-big ecommerce business.
- Easy Control panel which is the same for Linux, windows plans.
- We offer Reseller Hosting Plans to resell both service using the same CONTROL PANEL, ONE RESELLER HOSTING ACCOUNT TO MANAGE TWO SERVERS (windows,Linux). We manage, secure and help to grow up your business.
What is the most challenging aspect to offering Web Hosting?
Quality service at a discounted rate.
What is it that makes HostDone a competitive company in the Web Hosting market?
New concept of doing business.
HostDone.Com is competitive by offering complete, personalized solutions to all customers. Customers have different needs and we are able to accommodate those needs with solutions that exceed their expectations. In order to provide solutions at that level, it requires time, experience, and in-depth knowledge on a large scale. And we have all that at HostDone.Com.
HostDone Provide 24x7 Customer support, Uptime %99.99, All our servers are Xeon Dual processors at least 3.0Ghz and up with 2 or more GIG RAM all are running SCSI HDD, RAID 5 Controllers.
No crowded servers allowed.
What new features have HostDone added for its customers in the past year?
Now we offer Reseller Hosting Plans, two Platform services (Windows,Linux) using the same simple and powerful CONTROL PANEL, ONE RESELLER HOSTING ACCOUNT TO MANAGE TWO SERVERS. We manage, secure and help to grow.
We Build, Manage, Secure, support Web Hosting and Reseller Hosting account.
What would you say is HostDone #1 asset to its customer base?
Customer Support team.
Where do you see HostDone and the web hosting industry in three years?
HostDone will continue to grow and be well known for it’s price and quality of service. Web hosting industry will continue to filter good companies to provide the best service, we are coming with new concept of doing business
How many customers do you currently have?
We currently host over 13000 websites between our direct customers and resellers growing business as well.
What kind of back up power do you have?
UPS batteries and Diesel Powered Generators.
Do you have multiple backbone connections?
Yes, HostDone.Com network has been engineered from the ground up to accommodate the high-availability demands of our customers. Redundant divergent path Fiber-Optic connections to carriers including Savvis, BTN, Cogent and Level(3) among others ensures the fastest and most reliable network.

* BGP4 best-path routing
* Multi-layer network design
* Customized routing policies for customers
* Carrier fault-tolerance
* Automatic detection and re-routing
* Multi-Gigabit Capacity
What connections do you have?
* Savvis Network
* Cogent Network.
* Level 3 Network
Do you offer 24/7 support?
We provide 24x7x365 support.
Do you have technicians present 24/7 or 9-5 M-F?
What is your average turn-around time on a support ticket?
30-45 min
Do you charge your clients for support? If so, please explain.
No, we do not.
Do you offer a money back guarantee?
Yes, 30 days.
Thank you!

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