What is your name and position with Webhosting.net?
Anton Resnick, President and CEO of Webhosting.net, Inc.

Please tell us the year established and brief history of Webhosting.net?
Webhosting.net was founded in 1998 and is headquartered in Miami FL.

We specialize in reliable, scaleable and secure web hosting solutions for individuals and businesses of all sizes. We pride ourselves on solid network reliability and responsive 24/7 customer service. Our cost-effective hosting caters to individuals or businesses that are just establishing a web presence or sites that require the deployment and maintenance of fully integrated e-business solutions. We are experienced, capable and accountable to our peers & clients at all times.

What do you offer your customers that are unique to your company?
Webhosting.net excels in hardware, software and network administration. Merging these resources allows us to provide Tier-1 grade virtual hosting, server co-location, dedicated servers and support for our customers. We provide services such as database administration and hosting, domain name registration, application development and general internet consulting.

We believe it's important to educate our customers on how to protect their web properties and run a safe, secure and profitable website or online property.

We offer a community based open forum for our customers to ask any questions and to inform our customers of new products, upcoming events and specials. Customers can call and talk to any of our staff about an idea or suggestions on how to go about doing something on the net…however “out-of-the-box” it may seem.

We have remained true to our Mission since inception and that is: To provide affordable internet hosting for business and users while giving unmatched service, quality and attention to our clients needs.

What is the most challenging aspect to offering Business Grade Hosting?
Webhosting.net’s commitment to uncompromised service & support means our virtual hosting customers and partners get the same superior quality of service and support all our customers are accustomed to.

The biggest challenge is maintaining the highest levels of support and service possible while offering products that are competitive in the chosen market. There are allot of players in our industry, but to stand out, above the rest, takes commitment, hard work and smart business.

What is it that makes Webhosting.net a competitive company in the hosting market?
We are confident that our shared/virtual hosting plans will appeal to customers who believe that solid business practices and support is something that should be given and not asked for. We have priced our plans to be competitive, but at the same time do not compromise on the necessary support and stability our customers expect.

Our customers thrive in an environment that has been built around supporting mission critical business applications. We manage your hosting, so that you can manage your business.

What new features have Webhosting.net added for its customers in the past year?
We have introduced the “Webhosting.net Software Package” which is included in all plans and consists of over 30+ software programs that can be installed from inside our control panel. These software programs consist of well-known Open Source Blogging/Gallery/CMS/Forum systems and are offered FREE.

We now offer .NET 2.0 hosting in our shared hosting environment. We also offer custom Email Marketing solutions, Exchange 2003 hosting and VOIP PBX systems.

What would you say is Webhosting.net #1 asset to its customer base?
I believe our #1 asset, amongst others, is industry related experience. This affects how we run our business, the best ways to support our customers, how to secure our network and how to plan for growth and expansion. While always looking out for the best interests of our customers. This in turn translates into savings for our customers without compromising our core values and operating mantras.

Where do you see Webhosting.net and the web hosting industry in three years?
I believe in the next 3 years webhosting.net will have achieved household brand recognition with internet users. We have simple goals and if we can achieve them, we will further our success, and that is to be the first choice for website and e-mail hosting, period.

I think the hosting industry is strong but will go through many changes in the next few years. Those businesses that cannot adapt to change, will inevitably perish.

What datacenter do you operate from?
MiamiNAP

Where are they located?
MiamiNAP ( www.miaminap.com ). 1 of 5 Tier 1 Network Access points in the world. Miami has been ranked as one of the top-five best interconnected cities in the world, ahead of San Francisco, Chicago and Washington, D.C. The MiamiNAP makes Miami the only city in the U.S. where Optical, Ethernet, MPLS, Voice and Internet traffic is handed off in a single location.

The MiamiNAP is located in downtown, Miami, an area that has numerous telecommunications carrier facilities, fiber loops, international cable landings and multiple power grids. The convergence of telecommunications infrastructure is why global carriers, ISPs and other Internet-related businesses, educational institutions, and enterprises have chosen to become customers the MiamiNAP.

Switching the majority of South America, Central America and the Caribbean's layer-1, layer-2 and layer-3 traffic bound to more than 148 countries in the world, the MiamiNAP makes it the unrivaled gateway to the Americas.

What kind of back up power do you have?
100% AC or DC power availability guarantee
Redundant power vaults fed from multiple substations
Two independent 13,200 volt feeders supply the high voltage switchgear
Uninterrupted, stable power delivered by 6 HiTEC Continuous Power Systems (CPS) which provide a transfer time 10 times better than a typical UPS power system found in most data centers
Each HiTEC unit is rated at 1800 kilowatts for a total of 10.8 megawatts of capacity
Increments of 10 or 20 AMP AC circuit; CPS-backed power
Increments of 20 AMP -48 Volts DC circuit; A&B feed

Do you have multiple backbone connections?
Yes

What connections do you have?
Sprint / Level3 / GlobalCrossing / Verio / VerizonBusiness, / C&W / AT&T / XO / Savvis / Cogent / Telefônica + others. All carriers mentioned have pops in the building. NO connections are delivered by local loops, all carriers are ON-NET.

Do you offer 24/7 support?
Yes. Webhosting.net offers 24/7/365 email support, Chat support, and phone support. We pride ourselves in ALWAYS being available to our customers.

Do you have technicians present 24/7 or 9-5 M-F?
Yes. We operate from datacenters globally and transfer support to the most applicable time zone.

What is your average turn-around time on a support ticket?
25 minutes to resolution. Our average Customer Satisfaction Index (CSI) is 4.2/5. All clients are encouraged to rate ticket responses which allows us to continually evaluate our staff and support systems.

Do you charge your clients for support? If so, please explain.
We do not charge to support our customers. Webhosting.net considers support to be an essential and integral component of all our products and services.

Do you offer a money back guarantee?
Yes. Webhosting.net offers a "No questions asked" MONEY BACK Guarantee for it’s Virtual and Reseller hosting packages.

Thank you!
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