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123Together.com

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123Together.com Report Card

Contact Information

Tel: 1-800-9-MS-EXCH
Email: Info@123Together.com

Website: http://www.123Together.com
Address: 111 S. Bedford St., Suite 200
Burlington, MA, 01803, United States of America

Report Card Grade

Support	A
Sales	A
Plans / Features	A
Usability	A
Final Grade	A
How We Test Hosts Submit Feedback Vote For 123Together.com

Editor's Review
Host Introduction	123Together.com is the leading provider of Microsoft Exchange Server hosting for customers that consider their e-mail to be mission critical to their business. Public and private companies around the world have chosen 123Together.com for their mission critical e-mail because of our leading enterprise-level infrastructure and single-minded focus on keeping Exchange servers up and running 100% of the time!
Sales Review	Grade: A
Support Review	Grade: A
Plans / Features Review	Grade: A
Usability Review	Grade: A
Conclusion	Grade: A
The 123Together.com data center is co-located with Internap, a Tier-4 facility – offering redundancy via four major backbones, a double power grid, diesel generator back-up and security monitoring – enterprise-level infrastructure not affordable in most corporate environments. With round-the-clock server monitoring for performance and security, 123Together.com ensures a 99.9% uptime guarantee for shared and a 100% uptime guarantee for dedicated servers. Protecting customers from the most critical security problem, 123Together.com utilizes multiple antivirus engines, updated hourly to provide the latest protection. Spam filters are used at both the server and client level to keep e-mail free of clutter.

Sales Review
Ticket Sales	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Good
Response Time (Issue Resolved)	Good

Email Sales	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Good
Response Time (Issue Resolved)	Good

Live Chat Sales	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Good
Response Time (Issue Resolved)	Good

Phone Sales	Yes
24 x 7 ?	Yes
Toll-Free	Yes
Response Time (Initial Acknowledgement)	Good
Response Time (Issue Resolved)	Good

Sales Contact Details
Sales Telephone	1-800-967-3924
Sales Email	Info@123Together.com
Main URL	http://www.123Together.com

Billing Details
Payment Methods
	Visa
	Master Card
	American Express
	Diners Club
	PayPal
	Check
	MoneyOrder
	Other:
Account Activation Period	Unknown
Order Verification Documents Required	No

Money Back Guarantee
Does Host have an Money Back Guarantee?	Yes
If yes, how many days?	30 days
Hyperlink to Terms and Conditions	https://my.123together.com/gs/%28S%282p4urna3ichlik55ayqlwp55%29%29/OnePageSignup123DirectB.aspx?CLIENT_TYPE=1&PARTNER_TYPE=0&_CUSTOM_FORM=1

Support Review
Ticket Support	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Good
Response Time (Issue Resolved)	Good

Email Support	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Good
Response Time (Issue Resolved)	Good

Live Chat Support	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Good
Response Time (Issue Resolved)	Good

Phone Support	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Good
Response Time (Issue Resolved)	Good

SLA
Does Host have an SLA?	Yes
If yes, what percentage is the SLA?	99.9%
Hyperlink to SLA	http://www.123together.com/sla.xhtml

Consumer Reviews
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