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IceStorm Report Card
Contact Information

Tel: +1-877-423-9797
Email: sales@icestorm.com
Website: http://icestorm.com/
Address: 533 Airport Blvd., Suite 400
Burlingame, CA, 94010, United States of America

Blog:
www.icestorm.com/blog
News:
www.icestorm.com/news
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction At IceStorm.com, they focus on entrepreneurs, home business starters, small business owners and startups. They make sure that what IceStorm provide is relevant and cost-efficient to business. IceStorm has one mission, to become the one stop spot for all web hosting needs and to make the hosting service as easy to use as possible. They offer free data migration services so that customers website can easily be transferred to network. Each web hosting plan at IceStorm comes with 24-hour tech support, 99.9% network uptime, and a 30-day unconditional money-back guarantee.
IceStorm is leading Web Hosting provider for Entrepreneurs. IceStorm is top provider of Unlimited Web Hosting, Reseller Hosting and Cloud VPS SSD Hosting. They also provide Domain Registration and Transfer services to their customers.
Sales Review Grade: A
What we like: IceStorm sales team was quite friendly and answered all our questions in detail.
What needs improvement: Would like to see 24x7 Live Chat and Email options.
Support Review Grade: A
What we like: Technical Support Engineers of IceStorm were professionally educated and certified. You can be rest assured your issues are dealt with promptly and efficiently.
What needs improvement: Would like to see 24x7 Live Chat and Email options.
Plans / Features Review Grade: A
What we like: We tested SSD Web Hosting package which worked really good. Popular blogging and CMS tools are already pre-installed.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
IceStorm's core focus is to provide their customers with a more personal approach rather than them being counted as numbers and being treated differently. Their target market is the cloud, they've done a lot of research into the industry and managed to pull off what they believe to be the best service available.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Quit fast response.
Response Time (Issue Resolved) Questions were answered properly.
 
Email Sales No
 
Live Chat Sales No
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Sales person was friendly to assist & answer.
 
Sales Contact Details
Sales Telephone +1-877-423-9797
Sales Email sales@IceStorm.com
Main URL http://www.icestorm.com/
 
Billing Details
Payment Methods
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.icestorm.com/policies/general.html
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support No
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Issue was resolved.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.icestorm.com/webhosting.html
 
 
Consumer Reviews
No Reviews Available




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