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Editor's Review |
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Host Introduction |
ServeUnet passionately serving small businesses with tools & advice for success on the web since 2005. Their web hosting services on a lightning-fast cloud platform guarantees that your services are presented with stability, security and speed at all times. They have served clients all over the globe for 10 years. ServeUnet has data centers located in Sidney - Australia, Maidenhead - Berkshire, Sofia - Bulgaria, and Fremont - CA. With 4 data centers on 3 continents, your website is served close to your clients, loading fast and letting you provide a good service to your clients. They are always by side and try to answer support requests in 10 minutes, 24/7. ServeUnet also guarantee 99.9 % uptime with redundant Internet connectivity and power backup. |
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ServeUnet is leading Web Hosting provider in the industry. They provide wide range of services such as Shared Hosting, Virtual Private Server, Semi-dedicated hosting, and Dedicated Servers. They also offer Domain names and many other free tools for their customers. |
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Sales Review |
Grade:
A |
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What we like: |
ServeUnet sales team has great customer serving skills. They know what exactly customer is looking for and which solution is good for. |
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What needs improvement: |
Email Support expected 24x7. |
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Support Review |
Grade:
A |
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What we like: |
ServeUnet Technical team is a team of young and experienced professionals ready to help you every step of the way. |
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What needs improvement: |
Would like to see 24x7 Live Chat and Email support. |
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Plans / Features Review |
Grade:
A |
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What we like: |
ServeUnet customers receive all the benefits of more expensive hosting services at an extremely competitive price. |
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What needs improvement: |
Nothing at the moment. |
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Usability Review |
Grade:
A |
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What we like: |
N/A |
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What needs improvement: |
N/A |
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Conclusion |
Grade:
A |
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If you are looking for secure, reliable web hosting services look no further than ServeUnet. They help companies and individuals to build their online presence with the easiest way, by providing high quality web hosting services. Good honest value, reliable servers and fantastic technical support are the main goals of ServeUnet services. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Initial response time was good.
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Response Time (Issue Resolved)
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Questions were answered properly.
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Email Sales |
No
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Live Chat Sales |
Yes
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24 x 7 ? |
No. Only from 9am to 5pm
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Response Time (Initial Acknowledgement)
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Immediate response.
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Response Time (Issue Resolved)
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All questions were answered in details.
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Phone Sales |
Yes
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24 x 7 ? |
Yes
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Quick Response.
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Response Time (Issue Resolved)
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Sales person was friendly and attentive.
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Sales Contact Details |
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Sales Telephone
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+1-855-211-0932 |
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Sales Email
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sales@serveu.net
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Main URL
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http://www.serveu.net/
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Billing Details |
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Payment Methods |
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Discover, Bank Wire
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Account Activation Period |
Unknown
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
30 days
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Hyperlink to Terms and Conditions |
http://www.serveu.net/terms-and-conditions/cancellationrefund-policy/
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Initial response time was good.
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Response Time (Issue Resolved)
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Issue was addressed properly.
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Email Support |
No
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Live Chat Support |
No
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Phone rang just once.
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Response Time (Issue Resolved)
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Resolved the issue immediately.
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.9%
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Hyperlink to SLA |
http://www.serveu.net/terms-and-conditions/service-level-guarantees/
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