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A Small Orange

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A Small Orange Report Card

Contact Information

Tel: no phone support
Email: help@asmallorange.com

Website: http://www.asmallorange.com
Address: 650 Hamilton Ave SE, Suite D
Atlanta, GA, 30312, United States of America

News:
www.asmallorange.com/news

Forum:
www.asmallorange.com/forum

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Report Card Grade

Support	A
Sales	A
Plans / Features	A
Usability	A
Final Grade	A
How We Test Hosts Submit Feedback Vote For A Small Orange

Editor's Review
Host Introduction	At A Small Orange, their philosophy is simple: Provide the best quality service and support to customers at an affordable cost. With a mission to develop and maintain a highly satisfactory customer relationship through support, services, and products they are extremely passionate to ensure its delivery.
	What services do they offer and what we consider to be unique/key features?Shared Hosting, Reseller Hosting, VPS (cloud and standard) and Managed Dedicated Servers. Their main asset is the 24/7/365 customer service and support.
Sales Review	Grade: A
Support Review	Grade: A
Plans / Features Review	Grade: A
Usability Review	Grade: A
Conclusion	Grade: A
A Small Orange caters to anyone from an individual needing a blog to a large business needing a complex multi-server setup. With packages starting at $25 per year, they can host websites for anyone. We were extremely satisfied with response times to support questions and how they resolved simple-complex issues. We highly recommend A Small Orange for your website hosting.

Sales Review
Ticket Sales	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Excellent Response Times
Response Time (Issue Resolved)	Excellent Resolution Times

Email Sales	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Excellent Response Times
Response Time (Issue Resolved)	Excellent Resolution Times

Live Chat Sales	Yes
24 x 7 ?	No. Only from 9am to 9pm
Response Time (Initial Acknowledgement)	Excellent Response Times
Response Time (Issue Resolved)	Excellent Resolution Times

Phone Sales	No

Sales Contact Details
Sales Telephone	no telephone
Sales Email	info@asmallorange.com
Main URL	http://www.asmallorange.com

Billing Details
Payment Methods
	Visa
	Master Card
	American Express
	Diners Club
	PayPal
	Check
	MoneyOrder
	Other:
Account Activation Period	1 day or less
Order Verification Documents Required	No

Money Back Guarantee
Does Host have an Money Back Guarantee?	Yes
If yes, how many days?	45 days
Hyperlink to Terms and Conditions	http://www.asmallorange.com/terms.php

Support Review
Ticket Support	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Excellent Response Times
Response Time (Issue Resolved)	Excellent Resolution Times

Email Support	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Excellent Response Times
Response Time (Issue Resolved)	Excellent Resolution Times

Live Chat Support	Yes
24 x 7 ?	No. Only from 9am to 9pm
Response Time (Initial Acknowledgement)	Excellent Response Times
Response Time (Issue Resolved)	Excellent Resolution Times

Phone Support	No

SLA
Does Host have an SLA?	Yes
If yes, what percentage is the SLA?	99.5%
Hyperlink to SLA	http://www.asmallorange.com/terms.php

Consumer Reviews

Title	Reviewed by	Sales	Support	Plans	Usability	Submitted
A Small orange: Continuing superb support	David Baxter	A	A	A	A	9/5/2011 1:35:35 PM

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