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Consumer Review Information
 
Web Host Account : Arvixe, LLC
 
Consumer Information
Review Title : Good But.....
Customer Name : David Gonzalez
URL of your website hosted by Arvixe, LLC   http://www.miasbest.com
Status : Currently Hosted
Email Address : dgon1329@gmail.com
 
Consumer Grade
Sales : A
Support : A
Plans / Features : A
Usability : F
 
Comments :
I have been with this webhost for little over a month. Fantastic customer support and very good prices. But... my sites have frequently gone offline more than 7 times in less than 4 weeks, for periods ranging 30 minutes to several hours(just now it has been down for 4 hours).
 
Host Rebuttal :
Hi,

Our response is a little late in replying to this post we just wanted to update with the features Arvixe has to make sure issues like this don't happen and if the somehow do we fix them.

Every single technical staff member (of which we have over 60, 24/7) has a nagios system which updates every minute on their browser. We also have a 24/7 QA team as well as a 24/7 server management team whose sole purpose is to improve the stability of servers and our services. We make sure that if someone is abusing the servers they are handled quickly and correctly. If customers feel they have not been treated correctly by staff then we encourage an e-mail to QA [at] arvixe.com so that issue can be handled.

Regards,
 
  
 




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