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Astutium Ltd Report Card
Contact Information

Tel: 020-3475-2555
Email: sales@astutium.com
Website: http://www.astutium.com/
Address: 1st Floor, Number One Poultry
London, London, EC2R 8JR, United Kingdom

Blog:
www.astutium.com/blog
News:
www.astutium.com/news
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Astutium Ltd provide fast, reliable, secure and affordable internet services since 1996. Astutium are dedicated to exceptional levels of customer satisfaction. Their services are suitable for corporate, small-business and home users. Clients choose Astutium for a dependable, always available and feature-packed hosting service. Since its inception they have provided their valued clients with instant domain registration, 24/7/365 support by trained technicians, advanced server and service monitoring systems and fully managed colocation and dedicated servers. Astutium Ltd has their own in-house UK based technical support team available 24 hours a day, 7 days a week. Astutium Ltd has been committed to entrust customers with effective & easy to use web hosting services. There services are backed up by 30 days money back guarantee and 99.99% uptime guarantee.
Astutium Ltd are specialists in Managed Internet Services such as Domain Registration, Email / Web hosting, Secure E-commerce Systems, SSL Certificates, Virtual Private Servers, Dedicated Servers, Cloud Hosting Solutions and Managed Dedicated Servers with superior technical support at clear affordable pricing.
Sales Review Grade: A
What we like: Astutium Ltd has friendly and knowledgeable sales team. We received quite fast response via all resources. They have great customer serving skills.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: Technical support engineers of Astutium were professionally educated and certified. They were too quick to resolve any type of issue. We didn't ever waited more than half of an hour for any issue we raised to technical department.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: We tested the Dedicated Email Server and Business Hosting plan, both worked just amazing for us. Performance of Dedicated Server was fast and steady. We didn't face any issues with both of services.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
At Astutium Ltd you will receive friendly and personal touch support at all stages - from pre-sales questions to your server installation. They are commtted to provide quality, professional and reliable services to their customer at very affordable prices. World-class network, legendary customer service, and cutting edge technology make Astutium Ltd a complete solutions provider.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response was quite fast.
Response Time (Issue Resolved) Answered all questions in detail.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response was quite fast.
Response Time (Issue Resolved) Answered all questions in detail.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 10am to 4pm
Response Time (Initial Acknowledgement) Was chatting with sales agent within a second.
Response Time (Issue Resolved) Sales agent was friendly to answer all questions.
 
Phone Sales Yes
24 x 7 ? No. Only from 10am to 4pm
Toll-Free No
Response Time (Initial Acknowledgement) Good Response Time.
Response Time (Issue Resolved) Answered all questions.
 
Sales Contact Details
Sales Telephone +1-607-264-2555
Sales Email sales@astutium.com
Main URL http://www.astutium.com/
 
Billing Details
Payment Methods
Automated Debit/Credit Card (FuturePay), BACS/CHAP
Account Activation Period Instant
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
https://www.astutium.com/terms-of-service.php
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support No
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.99%
Hyperlink to SLA https://www.astutium.com/terms-of-service.php
 
 
Consumer Reviews
No Reviews Available




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