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BigRock Report Card
Contact Information

Tel: +1-888-924-4762
Email: sales@bigrock.com
Website: http://www.bigrock.com/
Address: Acme ITech Park, Old Nagardas Road,, Next to Andheri Subway, Andheri (E)
Mumbai, Maharashtra, 400069, India

Blog:
www.bigrock.com/blog
News:
www.bigrock.com/news
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction BigRock is a part of the Directi group of Businesses and it is an ICANN accredited registrar and hosting company. BigRock is a leading provider of web-presence solutions to small-businesses, professionals and individuals. They provide their clients a complete suite of products that help them establish & grow their online presence. Their product portfolio includes - domain registration, web-hosting services, e-commerce solutions and digital certificates. Their product platform represents 10+ years of investment in technology R&D and powers over 6 million domains. Everyone at BigRock is devoted to providing you the best customer service in the industry. They are available to assist you 24/7 over phone, live-chat & email - so that you can focus more time & energy on growing your business. BigRock strive to provide you best service at the most competitive prices in the industry.
BigRock provides all of the services you need to make a great website, including domain names, email, web-hosting and customizable website templates. Their services include domain name registration, business-class email services (including anti-spam & anti-virus features), web-hosting services, products, e-commerce solutions and digital certificates.
Sales Review Grade: A
What we like: BigRock provides easy to navigate Live Chat and Phone option to contact. Email and ticket option is also available. Sales person over the chat was really good and friendly to assist us.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: Support technicians resolved our issue the way it won't happen again. Technical support is available 24x7 via live chat, phone, email and ticket system.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: BigRock provides wide range of services. We can say one-stop-solution is available at BigRock. They provide everything which needs for online business.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
BigRock aims to make setting up a website so easy and affordable, that just about anyone can get one. They are passionate about providing you world-class customer service.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Answered all the questions asked.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Answered all the questions asked.
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Very friendly to answer all the questions.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Answered all questions right away.
 
Sales Contact Details
Sales Telephone +1-888-924-4762
Sales Email sales@bigrock.com
Main URL http://www.bigrock.com/
 
Billing Details
Payment Methods
Discover, Debit Cards, Wire Transfer, DD
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.bigrock.com/web-hosting/index.php
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Quickly given the solution to issue raised.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) 1 minute.
Response Time (Issue Resolved) Resolved the issue immediately.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.bigrock.com/web-hosting/index.php
 
 
Consumer Reviews
No Reviews Available




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