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Bluehost.com Report Card
Contact Information

Tel: 1-888-401-4678
Email: sales@bluehost.com
Website: http://www.bluehost.com
Address: 1215 N Research Way #Q3500
Orem, UT, 84097, United States of America

Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Bluehost has been providing quality web hosting solutions to businesses and individuals since 2003. Their goal is to provide outstanding services for the best possible price. To achieve these goals they are constantly innovating and upgrading services at no additional cost to their customers. Join the millions of other website owners that have already chosen Bluehost and see how they can help you with your site.

Bluehost is here to secure your business. They are confident that they can provide you with the highest level of support with friendly and patient support staff waiting to address your needs. Their veteran hosting team knows what it takes to be the best and how we can help make your site a success. With hold times that average less than 30 seconds and 100% in house on site staff in their Utah offices you can be assured that the person helping with your site knows how to help and is eager to make you a happy customer.

The Bluehost technology is really what sets them apart from other companies. They operate their own datacenter, servers are build from scratch, own nationwide fiber network and build custom linux kernel. In short, because they handle every aspect of your hosting you can feel confident that if there is a problem that you won't have to deal with 5 different companies to get your problem solved.
Sales Review Grade: A
Support Review Grade: A
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
Bluehost facilities includes a 50,000 square foot headquarters with two secondary data centers locations totaling over 20,000 square feet of data center space. Each facility offers UPS power, diesel generators, and multiple 10 gigabit fiber connections to locations all over the world. Bluehost wants to be a success with your website and hope that their first rate facilities, technology, and great people will be the solution that will help drive that success!
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Satisfactory Response Time
Response Time (Issue Resolved) Satisfactory Response Time
 
Email Sales No
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Satisfactory Response Time
Response Time (Issue Resolved) Satisfactory Response Time
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Satisfactory Response Time
Response Time (Issue Resolved) Satisfactory Response Time
 
Sales Contact Details
Sales Telephone 1-888-401-4678
Sales Email sales@bluehost.com
Main URL http://www.bluehost.com
 
Billing Details
Payment Methods
Account Activation Period 1 day or less
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.bluehost.com/cgi/info/terms.html
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Satisfactory Response Time
Response Time (Issue Resolved) Satisfactory Response Time
 
Email Support No
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Satisfactory Response Time
Response Time (Issue Resolved) Satisfactory Response Time
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Satisfactory Response Time
Response Time (Issue Resolved) Satisfactory Response Time
 
SLA
Does Host have an SLA? No
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Steller Daniel Hoviss A A A A 3/8/2011 12:18:34 PM




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