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Bounceweb Report Card

Contact Information

Tel: 1-877-680-2929
Email: sales@bounceweb.com

Website: http://www.bounceweb.com
Address: 5715 Will Clayton, Suite 4047
Humble,, TX, 77338, United States of America

Report Card Grade

Support	A
Sales	A
Plans / Features	A
Usability	B
Final Grade	A
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Editor's Review
Host Introduction	Bounceweb Web Hosting formed in 1999 when the Internet was still small and relatively new. They wanted to offer people web hosting without hassle and launched a free web hosting provider. The drawback with free hosting is the many limitations, including a lack of features. After careful research and planning, they launched a fully-fledged web hosting service with a high performance, great service and low prices.
Sales Review	Grade: A
What we like:	The big three 1) Toll Free Phone 2) Live Chat 3) Email are all available options with Bounceweb. We had no problems contacting Bounceweb and received a reply quickly back with answers to our questions.
What needs improvement:	None at this time
Support Review	Grade: A
What we like:	Bounceweb offers a 30 minute guarantee and we were not disappointed.
What needs improvement:	Support is available via online support system only. We'd like to see more options made available, perhaps live chat support and toll-free phone.
Plans / Features Review	Grade: A
What we like:	For Shared and Reseller options, Bounceweb offers three plans with each that provide a good range of options and features. With the popular cPanel control running things Bounceweb provides three well stacked Shared Hosting plans and three Reseller Hosting options. All six would sufficiently launch a business website although we particularly liked the Silver plans and it provides a nice medium to run any website and or hosting business.
What needs improvement:	None at this time.
Usability Review	Grade: B
What we like:	Bounceweb recently launched their new website design. It positively promotes all their products and services nicely and easily for customers to get around.
What needs improvement:	Bounceweb has a great blog (http://blog.bounceweb.com) although we only found one link to it (at the very bottom of the homepage). A more prominent way to access the blog from the main site would be nice to see.
Conclusion	Grade: A
Bounceweb strives on providing excessive support to its customers. They go out of our way to help you and their highly trained technicians can answer and resolve any questions or problems within a 30 minute guarantee. This level of service is refreshing and customers are in good hands when choosing Bounceweb as their hosting provider.

Sales Review
Ticket Sales	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Satisfactory Response Time
Response Time (Issue Resolved)	Satisfactory Response Time

Email Sales	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Satisfactory Response Time
Response Time (Issue Resolved)	Satisfactory Response Time

Live Chat Sales	Yes
24 x 7 ?	No. Only from 9am to 5pm
Response Time (Initial Acknowledgement)	Satisfactory Response Time
Response Time (Issue Resolved)	Satisfactory Response Time

Phone Sales	Yes
24 x 7 ?	Yes
Toll-Free	Yes
Response Time (Initial Acknowledgement)	Satisfactory Response Time
Response Time (Issue Resolved)	Satisfactory Response Time

Sales Contact Details
Sales Telephone	1-877-680-BWBW
Sales Email	sales@bounceweb.com
Main URL	http://www.bounceweb.com

Billing Details
Payment Methods
	Visa
	Master Card
	American Express
	Diners Club
	PayPal
	Check
	MoneyOrder
	Other:
Account Activation Period	1 day or less
Order Verification Documents Required	No

Money Back Guarantee
Does Host have an Money Back Guarantee?	Yes
If yes, how many days?	30 days
Hyperlink to Terms and Conditions	http://www.bounceweb.com/faq.html

Support Review
Ticket Support	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Satisfactory Response Time
Response Time (Issue Resolved)	Satisfactory Response Time

Email Support	Yes
24 x 7 ?	Yes
Response Time (Initial Acknowledgement)	Satisfactory Response Time
Response Time (Issue Resolved)	Satisfactory Response Time

Live Chat Support	No

Phone Support	No

SLA
Does Host have an SLA?	Yes
If yes, what percentage is the SLA?	99.9%
Hyperlink to SLA	http://www.bounceweb.com/terms-of-service.html

Consumer Reviews
No Reviews Available

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