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Editor's Review |
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Host Introduction |
BTInet designed and developed a rock-solid infrastructure with performance and reliability in mind, including owning their own data center facility, utilizing redundant network connectivity, and implementing the monitoring and security measures necessary to ensure reliability and performance. |
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Owning your own data center rather than leasing space in other companies data centers gives BTInet total control over all aspects of their operation. BTInet primary data center is located in its headquarters building in Bismarck, ND with a secondary data center located in Beulah, ND. Being located in the Midwest, the data centers are unaffected by the variety of natural disasters (flooding, hurricanes, earthquakes, etc.) that affect other data centers. A private fiber connectivity between the |
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Sales Review |
Grade:
A |
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Support Review |
Grade:
A |
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Plans / Features Review |
Grade:
A |
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Usability Review |
Grade:
A |
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Conclusion |
Grade:
A |
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BTInet is a infrastructure provider to small, medium, and large businesses. Their wholly owned Data Centers gives them capabilities smaller Hosting companies simply can not provide. Whether you want cloud, dedicated, shared or industry leading backup recovery services BTInet can handle it. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent Response Time
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Response Time (Issue Resolved)
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Excellent Response Time
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent Response Time
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Response Time (Issue Resolved)
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Excellent Response Time
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Live Chat Sales |
No
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Phone Sales |
Yes
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24 x 7 ? |
Yes
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Excellent Response Time
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Response Time (Issue Resolved)
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Excellent Response Time
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Sales Contact Details |
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Sales Telephone
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1-800-287-2810 |
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Sales Email
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customerservice@btinet.net
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Main URL
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http://www.btinet.net/
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Billing Details |
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Payment Methods |
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Account Activation Period |
1 day or less
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
No
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent Response Time
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Response Time (Issue Resolved)
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Excellent Response Time
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent Response Time
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Response Time (Issue Resolved)
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Excellent Response Time
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Live Chat Support |
No
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent Response Time
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Response Time (Issue Resolved)
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Excellent Response Time
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
100%
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Hyperlink to SLA |
http://www.btinet.net/Information_Center/Service_Level_Agreements/index.html
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