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ByteHouse Report Card
Contact Information

Tel: +44-(0)844-833-0333
Email: sales@bytehouse.co.uk
Website: http://www.bytehouse.co.uk/
Address: BioPark, Broadwater Road
Welwyn Garden City, Herts, England, AL7 3AX, United Kingdom

Blog:
www.bytehouse.co.uk/blog
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Report Card Grade

Support B
Sales B
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction ByteHouse is a UK based managed web hosting company founded in 1999 with the aim of providing quality web hosting services to their customers. They focus on understanding clients’ needs whether it is a complex HA 24/7 hosting requirement with disaster recovery built in, or a more straightforward shared hosting site for blogging. They host client site out of 2 UK Tier 4 Data Centres and utilise only BGP4 routed multi honed Bandwidth to maintain 100% data connectivity uptime. ByteHouse's dedication to quality, reliability and security has led to a variety of clients.
ByteHouse are expertise in providing wide range of services to their customers. Their product line includes services such as VPS Hosting, Dedicated Hosting, Cloud Hosting, Shared Hosting, Reseller Hosting, Colocation services and online backup services. They also offer Hosted Exchange, Hosted Desktop (Private and Public), Online backup and Merak Mail Hosting services.
Sales Review Grade: B
What we like: ByteHouse's sales team was quite friendly and attentive. We received special attention and all questions asked were answered properly.
What needs improvement: Would like to see live chat option.
Support Review Grade: B
What we like: SQL Server 2008 installation went smoothly with the help of technical team. They were with us till the end of successful installation.
What needs improvement: Would like to see live chat option.
Plans / Features Review Grade: A
What we like: We tested Dedicated server and it worked much faster than expected.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Since the inception of ByteHouse, they have been committed to provide tailored web hosting services to their customers. ByteHouse specialises in giving you cutting edge, premium, non-stop UK internet hosting solutions on the latest and most powerful technology available.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Questions were answered properly.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Questions were answered properly.
 
Live Chat Sales No
 
Phone Sales Yes
24 x 7 ? No. Only from 8am to 6pm
Toll-Free No
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Sales person was friendly to assist & answer.
 
Sales Contact Details
Sales Telephone +44-(0)844-833-0333
Sales Email sales@bytehouse.co.uk
Main URL https://www.bytehouse.co.uk
 
Billing Details
Payment Methods
Visa electron, Switch/Maestro or Solo
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Addressed the issue properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Addressed the issue properly.
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? No
Response Time (Initial Acknowledgement) Phone rang 2 times.
Response Time (Issue Resolved) Immediately resolved the issue.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA https://www.bytehouse.co.uk/terms-and-conditions
 
 
Consumer Reviews
No Reviews Available




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