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CanSpace Solutions Report Card
Contact Information

Tel: +1-888-993-6822
Email: sales@canspace.ca
Website: http://www.canspace.ca
Address: 307 Front Street
Toronto, ON, N/A, United States of America

Report Card Grade

Support B
Sales B
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction CanSpace Solutions is Canada's leading domain registrar and web hosting provider. At CanSpace Solutions, they have been providing enterprise-level hosting solutions since 1998. CanSpace.ca was spun off in 2007 to create a company catering specifically to Canadian businesses and government organizations. They service companies of all sizes - ranging from small sole proprietorships to large multinational companies - with equal levels of dedication and support. All of CanSpace's servers are hosted in state of the art datacentres across Canada including Toronto, Montreal and Vancouver - staffed only with expertly trained data centre technicians and networking teams. All of their datacentres are colocated with either OVH or Peer1 connectivity, redundant 10G Juniper Routing connected to multiple Tier1 fiber networks, and extensive peering throughout Canada and the US. CanSpace Solutions strives to keep customers website running smoothly, quickly, and reliably. Their datacenter is staffed 24
CanSpace Solutions expertise in providing Domain Name Registration and Domain Transfer Services. They also provide Shared Web Hosting Services at very resonable charges. At CanSpace they strive to offer excellent service at excellent prices. This is reflected in .ca domain registration prices (the lowest in Canada), and industry leading web hosting prices.
Sales Review Grade: B
What we like: CanSpace Solutions sales team was quite fast and knowledgeable. We received friendly approach through all stages.
What needs improvement: Would like to see Live Chat option.
Support Review Grade: B
What we like: Technical Support Engineers of CanSpace Solutions were professionally educated and certified. They were really helpful during Domain Transfer and Setup process.
What needs improvement: Would like to see Live Chat and Phone options.
Plans / Features Review Grade: A
What we like: CanSpace Solutions all plans are designed perfectly category wise. Each plan is full of features and affordable too. Also, the upgrade procedure is quit easy at CanSpace Solutions.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
When you choose CanSpace for your company's web hosting needs, you choose security, professionalism and peace of mind. CanSpace has been trusted for years by some of Canada's largest Corporations and government entities.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time quite fast.
Response Time (Issue Resolved) Answered all questions.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time quite fast.
Response Time (Issue Resolved) Answered all questions.
 
Live Chat Sales No
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free No
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Answered all questions right away.
 
Sales Contact Details
Sales Telephone +1-888-993-6822
Sales Email sales@canspace.ca
Main URL http://www.canspace.ca
 
Billing Details
Payment Methods
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.canspace.ca/web-hosting.html
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support No
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.canspace.ca/web-hosting.html
 
 
Consumer Reviews
No Reviews Available




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