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Caronet Report Card
Contact Information

Tel: +1-855-785- 9993
Email: support@carohosting.com
Website: http://www.caro.net/
Address: 1960 Crossbeam, Suite 100
Charlotte,, North Carolina, 28217, United States of America

Blog:
www.caro.net/blog
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Caronet has been an established global data center and IT infrastructure solutions provider since 1995. Located in Charlotte, North Carolina, they operate one of the largest wholly-owned data center complexes in the Southeastern United States. Their IT infrastructure hosted solutions are engineered to an exceptionally high standard to achieve the greatest level of speed, security, reliability and availability possible with today’s technology. Caronet strives to educate their customers and partners on how to adapt to the changing market, remain proficient in IT operations, and keep costs down so the focus remains on driving revenue and achieving business objectives. Caronet backup their services with top notch around the clock Technical Support and 99.999% Network Uptime Guarantee.
Caronet provides enterprise public and private cloud, dedicated servers, colocation and managed hosting services with leading edge technology and a customized engineered approach. Their services are available for businesses of all kinds and from all geographies.
Sales Review Grade: A
What we like: Caronet sales team was really quick and eager to help their customers. They are well trained and has great customer serving skills.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: Majority of our support tickets answered within 30 minutes, all issues dealt promptly and efficiently.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: We tested the Dedicated Server, it was quite fast, steady and smooth in performance. All packages designed by Caronet are affordable and full of features.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Caronet offers the best of everything you need to keep your website up and running 24x7. They provide the most innovative and reliable hosting service for your businesses. To get cheap, reliable and fast web hosting, look no further than Caronet.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Questions were answered properly.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Response time was quite fast.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 8am to 5pm
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Answered the questions really fast.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone option was also fast.
Response Time (Issue Resolved) All questions were answered in detail.
 
Sales Contact Details
Sales Telephone +1-855-785- 9993
Sales Email sales@caro.net
Main URL http://www.caro.net/
 
Billing Details
Payment Methods
Cash, Wire Transfer
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support Yes
24 x 7 ? No. Only from 8am to 5pm
Response Time (Initial Acknowledgement) Response time was good during working hours.
Response Time (Issue Resolved) Resolved the issue given.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Issue was resolved right away.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.999%
Hyperlink to SLA https://www.caro.net/legal/sla
 
 
Consumer Reviews
No Reviews Available




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