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CloudCentral Report Card
Contact Information

Tel: 1300-144-007
Email: info@cloudcentral.com.au
Website: http://www.cloudcentral.com.au
Address: GPO Box 524
Canberra, Canberra, 2601, Australia

Blog:
www.cloudcentral.com.au/blog
News:
www.cloudcentral.com.au/news
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Report Card Grade

Support B
Sales B
Plans / Features A
Usability A
Final Grade A
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Editor's Review
Host Introduction CloudCentral is a 100 per cent Australian owned and operated provider of highly scalable, secure, dynamic cloud infrastructure services. They focus on providing superior services to Australian software developers, IT service providers, enterprise and government customers. CloudCentral has been in business since 2009, making them one of Australias oldest, most established and experienced providers of cloud Infrastructure-as-a-Service (IaaS). Hundreds of Australian and International business customers rely on CloudCentral. CloudCentral’s cloud infrastructure services are provided on-demand, with a true pay-as-you-grow model with no upfront costs. Their data centers are selected from data centers that are on the Australian Government Whole-of-Government (WHoG) approved panel. CloudCentral services include low cost monthly plans, with 24x7x365 phone and email support, plus a 99.95% uptime SLA.
CloudCentral is a Canberra, Australian based provider of Cloud Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) & Software-as-as-Service (SaaS). They are also expertise is Cloud Computing, Strategic Cloud Consulting, Public & Private Cloud Engineering.
Sales Review Grade: B
What we like: Contacting sales via phone was a good experience, sales person was friendly enough to answer all our questions.
What needs improvement: Would like to see live chat option.
Support Review Grade: B
What we like: Technical team of CloudCentral was quite knowledgeable and experienced. Received timely and professional response.
What needs improvement: Would like to see live chat option.
Plans / Features Review Grade: A
What we like: Tested the Cloud Server and it worked perfect for us.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
CloudCentral is one of the best and most experienced cloud computing provider in Australia. They are committed to entrust customers with easy to use and effective cloud hosting services.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Answered the questions asked
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Answered the questions asked
 
Live Chat Sales No
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Sales person was friendly to assist & answer.
 
Sales Contact Details
Sales Telephone 1300-144-007
Sales Email sales@cloudcentral.com.au
Main URL http://www.cloudcentral.com.au
 
Billing Details
Payment Methods
Discover
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Addressed the issue.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.95%
Hyperlink to SLA http://cloudcentral.com.au/
 
 
Consumer Reviews
No Reviews Available




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