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Editor's Review |
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Host Introduction |
Cool Handle started as a group of IT professionals in early 2001 to introduce a new standard in the fast changing environment of web hosting. Their mission is to achieve 100% customer satisfaction, which is guaranteed by their professional service and friendly support. The Cool Handle team has excellent experience on various hosting platforms and operating systems, particularly Apache, Linux, Microsoft IIS, and Microsoft Windows Servers. They bring all that wealth of knowledge and the capability to handle any hosting needs. |
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Cool Handle offer feature-rich, on-demand, reliable and secure web hosting services. They are constantly working to improve services and product lines. Currently Cool Handle offers shared web hosting, reseller hosting, VPS, dedicated server hosting, domain names, email hosting, and much more! |
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Sales Review |
Grade:
A |
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Support Review |
Grade:
A |
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Plans / Features Review |
Grade:
A |
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Usability Review |
Grade:
A |
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Conclusion |
Grade:
A |
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The commitment to customer service is an important and distinguishing characteristic of Cool Handle. Building sustaining long-term relationships with clients is delivered via their customer support department which is available 24/7/365 to assist customers. We found Cool Handle representatives to be prompt, reliable and professional and welcome them into the Approved Host club. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Good Response Time
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Response Time (Issue Resolved)
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Good Response Time
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Good Response Time
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Response Time (Issue Resolved)
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Good Response Time
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Live Chat Sales |
No
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Phone Sales |
Yes
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24 x 7 ? |
Yes
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Good Response Time
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Response Time (Issue Resolved)
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Good Response Time
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Sales Contact Details |
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Sales Telephone
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(866) 200-2828 |
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Sales Email
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sales@coolhandle.com
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Main URL
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http://www.coolhandle.com
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Billing Details |
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Payment Methods |
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Account Activation Period |
1 day or less
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
30 days
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Hyperlink to Terms and Conditions |
http://www.coolhandle.com/company/legal/money-back-guarantee/
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Good Response Time
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Response Time (Issue Resolved)
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Good Response Time
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Good Response Time
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Response Time (Issue Resolved)
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Good Response Time
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Live Chat Support |
No
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Good Response Time
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Response Time (Issue Resolved)
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Good Response Time
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SLA |
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Does Host have an SLA? |
No
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