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CultHost Report Card
Contact Information

Tel: +1-866-841-6141
Email: info@culthost.com
Website: http://www.culthost.com/
Address: 13 Craigleith, 7 Kersfield Road
Putney, London, SW15 3HN, United Kingdom

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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction At CultHost.com, their mission is to offer innovative hosting technologies. Since its inception they have been committed to entrust customers with effective & easy to use web hosting services. All their services are equiped with generous hard drive storage space and monthly traffic allocations, domain name registration & transfer options, ultramodern Domain and Email Managers, multi-website hosting possibilities, as well as cost-free bonus tools, including a one-click PHP applications installer and a web site builder. CultHost backup their services with 99.9% uptime guarantee, 30 days money back guarantee and around the clock customer support via live chat, phone, email and ticket system. CultHost customers receive all the benefits of more expensive hosting services at an extremely competitive price.
CultHost offers a complete array of Web Hosting Solutions, from Shared Hosting plans to Virtual Private Servers and Dedicated Servers. Customers can kick off with a small-size web hosting plan and then migrate to a more Advanced Hosting platform like a Virtual Private Server or a Dedicated Server. All their plans are easy to upgrade with low prices and zero downtime.
Sales Review Grade: A
What we like: CultHost provides easy to navigate Live Chat and Phone option for their Website visitors. We were impressed with Live Chat option, as we received quite fast, detail and friendly response. Response via other resources was also good.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: Technical support team was helpful during our custom application installation and setup process. Also, response time was never more than 30 minutes.
What needs improvement: Would like to see Live Chat and Phone options.
Plans / Features Review Grade: A
What we like: We tested the VPS Server and it worked perfectly for us. Our application was running very smoothly without any downtime till the end of subscription with CultHost.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
If you are looking for hassle free Web Hosting services, CultHost is the right choice for you. CultHost guarantees you will receive friendly and personal touch support at all stages - from pre-sales questions to your server installation.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Quick Response.
Response Time (Issue Resolved) Answered all questions in detail.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Quick Response.
Response Time (Issue Resolved) Answered all questions in detail.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 5am to 7pm
Response Time (Initial Acknowledgement) Was chatting with sales agent within a second.
Response Time (Issue Resolved) Received friendly approach.
 
Phone Sales Yes
24 x 7 ? No. Only from 5am to 7pm
Toll-Free No
Response Time (Initial Acknowledgement) Good Response Time.
Response Time (Issue Resolved) Answered all questions right away.
 
Sales Contact Details
Sales Telephone +1-855-211-0932
Sales Email sales@culthost.com
Main URL http://www.culthost.com/
 
Billing Details
Payment Methods
Discover, Bank Wire
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.culthost.com/terms-and-conditions/service-level-guarantees/
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response was quite fast.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response was quite fast.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support No
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.culthost.com/terms-and-conditions/service-level-guarantees/
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Superb and Fast Account Setup Rajiv A A A A 6/9/2015 4:30:32 PM




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