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DEAC Report Card
Contact Information

Tel: +44 203 519 2528
Email: support@deac.eu
Website: http://www.deac.eu/
Address: Maskavas Street 459
Riga, Riga, LV1063, Latvia

Blog:
www.deac.eu/blog
News:
www.deac.eu/news
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction DEAC was established in early 1999 with the main goal to ensure financial development of their customers by evaluating their business targets, resources and IT needs. As a full service data center operator with highly qualified personnel, DEAC provides complete data center services, from customer’s requirements to tailor-made IT solutions, infrastructure platform, technical support and remote administration. DEAC follows “build to order” approach working on individual projects. DEAC is a reliable partner for more than 2500 customers from 40 countries of the world. Activities are oriented to provide full range of data center services in global scale, including key regions: Europe, USA and Asia. DEAC services are supported by SLA (Service Level Agreement) with a guaranteed response time and round a clock technical support via live chat, phone, email and ticket system.
DEAC provides wide range of services to their customers. Services includes data storage and processing, cloud solutions, colocation, rack rental, server room rental, rackspace rental, dedicated servers, colocation services, network services and managed services. The services at DEAC data centers are amongst the most powerful and beneficial business tools for more than 2500 customers from 40 countries.
Sales Review Grade: A
What we like: Sales team is having great customer serving skills. They all are eager to provide top-notch and friendly customer service.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: Quick response time of technical staff ensures capability to embrace and satisfy unexpected business needs.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: All services provided at DEAC are highly featured, reliable, and inexpensive. Customers receive all the benefits of more expensive hosting services at an extremely competitive price.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Their World-class network, legendary customer service, and cutting edge technology make DEAC a complete solutions provider.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Answered all questions in detail.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Answered all questions in detail.
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Sales person was friendly enough to answer all que
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Good response.
Response Time (Issue Resolved) Sales agent was really quick with good sense of hu
 
Sales Contact Details
Sales Telephone +44 203 519 2528
Sales Email support@deac.eu
Main URL http://www.deac.eu/
 
Billing Details
Payment Methods
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue resolved.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue resolved.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Quick response.
Response Time (Issue Resolved) Immediately resolved the issue.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Resolved the issue with proper solution.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.95%
Hyperlink to SLA https://www.deac.eu/solutions/dedicated-servers/dedicated-server-rental/en/dedicated-server-rental.html
 
 
Consumer Reviews
No Reviews Available




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