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Read through our extensive list of Web Host Report Cards. Within each Report Card you will learn about the people behind the scenes, upcoming products, financial stability and much more.
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DediMonster Report Card
Contact Information

Tel: N/A
Email: sales@dedimonster.com
Website: http://www.dedimonster.com/
Address: PO Box 592
Cypress, Texas, N/A, United States of America

Blog:
www.dedimonster.com/blog
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Report Card Grade

Support B
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Dedimonster.com is the industry leader in Remote Desktops, VPS/Cloud Servers and Dedicated Servers with locations in the USA, France, United Kingdom and Netherlands. Dedimonster is specialized in providing top-notch, human-oriented website hosting services. Their main aim is to make the hosting service as easy to use as possible. They provide excellent round the clock Customer Support, 99% Uptime Guarantee and Connectivity - Hardware is unmatched anywhere else in the industry. Dedimonster's technical staff is constantly working on keeping them on current technology and they continue to invest in Technology to improve customers experience and service.
Dedimonster is a growing & flourishing Dedicated Server and Remote Desktop service provider which has a great track record of providing best possible service to its clients from all over the world. They also provide VPS and VPS Reseller services.
Sales Review Grade: A
What we like: Sales team was really quick and eager to help their customers. They are well trained and has great customer serving skills.
What needs improvement: Would like to see 24x7 live chat and phone options.
Support Review Grade: B
What we like: Dedimonster support team continuously strives to provide their customer with a high level of professional service that is unmatched anywhere else within the hosting industry.
What needs improvement: Would like to see 24x7 live chat and phone options.
Plans / Features Review Grade: A
What we like: DediMonster Admin Encoding servers have no match in the whole RDP industry, its admin access is a great advantage over any other service provider plus we have unmatched experience.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Dedimonster's core focus is to provide their customers with a more personal approach rather than them being counted as numbers and being treated differently. They've done a lot of research into the industry and managed to pull off what they believe to be the best service available.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Quite fast response.
Response Time (Issue Resolved) All questions were answered properly.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Quite fast response.
Response Time (Issue Resolved) All questions were answered properly.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Response time was good during working hours.
Response Time (Issue Resolved) Sales agent was very friendly to answer all questi
 
Phone Sales No
 
Sales Contact Details
Sales Telephone N/A
Sales Email sales@dedimonster.com
Main URL http://www.dedimonster.com/
 
Billing Details
Payment Methods
Skrill, Bit-pay, Payza
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue resolved.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue resolved.
 
Live Chat Support No
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.99%
Hyperlink to SLA http://www.dedimonster.com/
 
 
Consumer Reviews
No Reviews Available




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