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Dewlance Report Card
Contact Information

Tel: N/A
Email: sales@dewlance.com
Website: http://dewlance.com/
Address: F - 3, 22 (2nd Floor)
Delhi, New Delhi, 110085, India

Blog:
www.dewlance.com/blog
Forum:
www.dewlance.com/forum
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Dewlance was founded In Jan' 2009 with the aim to provide Web Hosting solutions at low cost and high quality assurance. Their Headquarters located in New Delhi, India. They belive in providing a qualiy web hosting services at affordable cost. Their Low cost hosting plans provide everything you need to run a successful website on a budget. Dewlance combine quality service and support with unparalleled response time and focus on giving customers exactly what they need. Dewlance backed up their services by 30 days money back guarantee, 99.9% uptime guarantee and 24x7 technical support.
Dewlance provide Domain Registration, Shared Hosting, Reseller Hosting, Master Reseller Hosting, Cheap Windows VPS, Linux VPS and Dedicated Server at affordable price. All their plans are easy to upgrade with low prices and zero downtime.
Sales Review Grade: A
What we like: Dewlance sales team was really quick, they all were assisting customers with friendly attitude. Sales team of Dewlance had great customer serving skills.
What needs improvement: Would like to see 24x7 phone option.
Support Review Grade: A
What we like: Dewlance Technical staff members were knowledgeable and professional. They offer an excellent round-the-clock client care service with an average response time of less than 20 minutes.
What needs improvement: Would like to see 24x7 phone option.
Plans / Features Review Grade: A
What we like: All of Dewlance hosting packages come with unlimited features such as MYSQL and Email accounts at an extremely competitive price.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Dewlance core focus is to provide their customers with a more personal approach rather than them being counted as numbers and being treated differently. Their target market is Web Hosting, they've done a lot of research into the industry and managed to pull off what they believe to be the best service available.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Answered all questions.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Answered all questions.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 10am to 10pm
Response Time (Initial Acknowledgement) Response time was good during working hours.
Response Time (Issue Resolved) Questions were answered properly.
 
Phone Sales No
 
Sales Contact Details
Sales Telephone N/A
Sales Email sales@dewlance.com
Main URL http://dewlance.com/
 
Billing Details
Payment Methods
Bit Coin - BitPay, Payza (Formerly Alertpay), OKPA
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://dewlance.com/tos.html
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support Yes
24 x 7 ? No. Only from 10am to 10pm
Response Time (Initial Acknowledgement) Response time was good during working hours.
Response Time (Issue Resolved) Resolved the issue immediately.
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://dewlance.com/
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Happy with service Harry Jones A A A A 5/19/2016 6:02:34 PM




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