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DTS-NET Report Card
Contact Information

Tel: (910) 491-9611
Email: sales@dts-net.com
Website: http://dts-net.com
Address: 140 Cavanaughtown Rd
Richlands, North Carolina, 28574, United States of America

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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction A privately owned web hosting company located in Richlands, NC, USA. DTS-NET's purpose is to provide personal, business, educational, and community access to a global market. Their efforts over the years have become the well known in the industry. A few key points that we've identified at DTS-NET are:

- They provide the latest state-of-the-art internet technology to businesses, individuals, public institutions, and non-profit organizations.

- Offering the highest quality internet access available at the most affordable price possible.

- Focus on offering technical muscle and know-how, while avoiding marketing hype that does little for the consumer.

- Are honest and open with their customers, and offer an unsurpassed support infrastructure which enables them to resolve problems in a timely manner.

- They have what it takes to make their customers extremely satisfied with their service.
Sales Review Grade: A
Support Review Grade: A
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
Since 1997 DTS-NET has been an established business here to help you make sense of all the new protocols and your ideas which are emerging as a result of the WWW & Cloud. They provide individuals and businesses with all the necessary tools that keep you up to date and competitive in the online world. You are guaranteed the lowest cost, fastest service, and greatest reliability. They will bring you the latest industry hardware and software applications and guarantee all services with 60 day mone
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Automated response, but follow-up came quickly aft
Response Time (Issue Resolved) Questions were all answered in one reply
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Automated response, but follow-up came quickly aft
Response Time (Issue Resolved) Questions were all answered in one reply
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) No wait, immediately started chatting with a sales
Response Time (Issue Resolved) Assistance was great, answered all questions.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone range 3 times before being answered.
Response Time (Issue Resolved) Sales rep was knowledgeable and answered all quest
 
Sales Contact Details
Sales Telephone 910-491-9611
Sales Email sales@dts-net.com
Main URL http://www.dts-net.com/
 
Billing Details
Payment Methods
Bitcoin
Account Activation Period Unknown
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 60 days
Hyperlink to Terms and Conditions
http://dts-net.com/terms.html
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response on trouble ticket was quick, even for out
Response Time (Issue Resolved) Issue was resolved quickly.
 
Email Support No
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was really fast.
Response Time (Issue Resolved) Issue was resolved over live chat.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone range 3 times before being answered.
Response Time (Issue Resolved) Technician was able to resolve my issue over the p
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://dts-net.com/terms.html
 
 
Consumer Reviews
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