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DWHS Report Card
Contact Information

Tel: 2139844678
Email: billing@dwhs.net
Website: http://www.dwhs.net
Address: 13428 Maxella Ave, #394
Marina Del Rey, CA, 90292, United States of America

Blog:
www.dwhs.net/blog
News:
www.dwhs.net/news
Forum:
www.dwhs.net/forum
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction DWHS is an American corporation with headquarters in Los Angeles, California and Seattle, Washington that were established in 1998. They had great success with the internet boom, survived the bust and are still here 13 years later serving customers.

The majority of their servers are hosted in a premium data center in Downtown L.A. were there is a full 2000 Mps supplying their data center. The data center has connections to many different internet backbones so when problems occur, traffic rerouting is automatic, thereby ensuring the integrity of the network and continued access for their high-speed servers. To you this means a great SLA percentage of 99.9%.

Green web hosting is also part of the DWHS philosophy. Their new servers use recycled parts and a third less energy than before. They offer generous amounts of domains with web hosting, reseller, and dedicated plans. They also have a SEO marketing assistance program to help websites reach their full potential.

DWHS's mission statement is this "It is our ongoing mission to give your website the best performance possible."
Sales Review Grade: A
Support Review Grade: A
What we like: The support they offer is 24/7 365 days a year ticket, chat and phone. A lot of companies offer this but is there actually anyone there? Well at DWHS there is. Submitted tickets and emails were met with fast responses and good results.
What needs improvement: None at this time.
Plans / Features Review Grade: A
What we like: They offer a full range of shared web hosting plans, reseller hosting plans and dedicated servers.Their easy to use interface "CPANEL" has free website tools that will help your website's online presence be the best it can be. They also have over 200 script installers, including Joomla, Drupal, Forums, Video Tube Sites, FAQ, Wiki, Shopping Carts, Social Networks, Guest books, Blogs, all with just one click.
Another feature we liked here at Findmyhost is the "You can always change your mind later" policy. All plans can be upgraded or downgraded at anytime for no extra charge.
What needs improvement: VPS is conspicuously missing from their otherwise great lineup.
Usability Review Grade: A
What we like: They have an easy to use website builder with over 800 templates. After a little practice you could build a new website in just minutes. They also include scripts for more complex websites available with one click.
What needs improvement: None at this time
Conclusion Grade: A
They want to help the process for websites to be painless. From your customers enjoying your website to you creating it they want it to be the best experience available. They have the experience, tools and network to deliver.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good Response Time
Response Time (Issue Resolved) Issue Resolved Promptly
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good Response Time
Response Time (Issue Resolved) Issue Resolved Promptly
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good Response Time
Response Time (Issue Resolved) Issue Resolved Promptly
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Good Response Time
Response Time (Issue Resolved) Issue Resolved Promptly
 
Sales Contact Details
Sales Telephone 1-213-984-4678
Sales Email billing@dwhs.net
Main URL http://www.dwhs.net
 
Billing Details
Payment Methods
western union, money gram
Account Activation Period Instant
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 45 days
Hyperlink to Terms and Conditions
http://dwhs.net/45daymoneyback.html
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time
Response Time (Issue Resolved) Good response time
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time
Response Time (Issue Resolved) Good response time
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time
Response Time (Issue Resolved) Good response time
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time
Response Time (Issue Resolved) Good response time
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.dwhs.net/policies.htm
 
 
Consumer Reviews
No Reviews Available



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