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ElasticHosts Report Card
Contact Information

Tel: +1-415-358-5210
Email: sales@elastichosts.com
Website: http://www.elastichosts.com
Address: Elastichosts Ltd, Studio 2.01 Power Road Studios
114 Power Road, London, W4 5PY, United Kingdom

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ElasticHosts Blog
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction ElasticHosts is a leading European cloud hosting and cloud computing provider since 2008. ElasticHosts provides ultra-flexible and easy-to-use server capacity for scalable web hosting and on-demand burst computing such as batch processing, development & test, backup & disaster recovery and cloud bursting. ElasticHosts offers competitive pricing for both subscription and burst use, outstanding performance for any PC operating system, fully flexible sizing, five independent data centres with fast direct links to the UK/EU and US internet, and a 100% SLA.
ElasticHosts provides virtual servers, infrastructure as a service, cloud hosting and cloud computing services. As a leading cloud hosting provider, they work with many web design agencies, system integrators and other partners to deliver scalable, flexible cloud computing for their customers. ElasticHosts connect their cloud servers via Peer 1's high performance 10 Gbps SuperNetwork from Peer 1 sites across the UK and US, and via C4L's Multihomed IP Transit from their BlueSquare site in the UK.
Sales Review Grade: A
What we like: ElasticHosts website is user firendly, one can easily navigate all the options available. Phone option is really good to contact the sales for immediate assistance.
What needs improvement: Live Chat should be available.
Support Review Grade: A
What we like: Super fast speed to resolve the issue. The issue I raised was resolved within just 30 minutes. Support technicians are knowledgeable.
What needs improvement: Live Chat should be available.
Plans / Features Review Grade: A
What we like: User friendly website, provides wide rang of services. All plans are perfectly designed and cost is compatible with the features provided along with plan.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
ElasticHosts provides platform independent cloud servers on which you can run Linux, Windows or any other OS and Software. They guarantee 100% availability for your running cloud servers with 100x credits for downtime.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time
Response Time (Issue Resolved) Answered all the questions really fast
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time
Response Time (Issue Resolved) Answered all the questions really fast
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time
Response Time (Issue Resolved) Answered all the questions really fast
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free No
Response Time (Initial Acknowledgement) Phone just rang once and was speaking to sales per
Response Time (Issue Resolved) Answered all the questions promptly.
 
Sales Contact Details
Sales Telephone +1-415-358-5210
Sales Email sales@elastichosts.com
Main URL https://www.elastichosts.com
 
Billing Details
Payment Methods
Google Checkout, Bank transfers
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Resolved the issue with proper solution
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Resolved the issue with proper solution
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang one time and was speaking to technician
Response Time (Issue Resolved) Resolved the issue immediately.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA https://www.elastichosts.com/terms-of-service
 
 
Consumer Reviews
No Reviews Available




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