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First Place Web Host Report Card
Contact Information

Tel: +1-877-237-2638
Email: sales@firstplacewebhost.com
Website: http://www.firstplacewebhost.com/
Address: 826-DC Morrison Road
Columbus, Ohio, 43230, United States of America

Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction First Place Web Host is a division of CeraNet, Inc. and is located in Columbus, Ohio. First Place Web Host has been hosting web sites and registering domain names since 1996. They combine quality service and support with unparalleled response time and focus on giving customers exactly what they need. They mainly invest in their infrastructure to ensure that First Place Web Host provides top notch service for business clients. First Place Web Host host all their servers onsite, where multiple servers are available for load balancing and fail-over protection for business and Web application system.
First Place Web Host provides Shared Web Hosting, Dedicated Hosting, SQL Server, Email, Database Application and Hosted Exchange services on dedicated, co-located, and virtual servers.
Sales Review Grade: A
What we like: Contacting Sales team was good experience. Sales person was attentive and friendly to answer all our questions.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: Database issue was resolved within few minutes with proper solution.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: We tested Dedicated Hosting as well as SQL Server services and both worked perfect for us.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
First Place Web Host is committed to provide easy to use web hosting services backed by guaranteed server uptime, truly unconditional money back guarantee and unmatched 24/7 quality technical support via live chat, phone, email and ticket system.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Questions were answered properly.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Questions were answered properly.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Very friendly to answer all the questions.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Sales person was friendly to assist & answer.
 
Sales Contact Details
Sales Telephone +1-877-237-2638
Sales Email sales@firstplacewebhost.com
Main URL http://www.firstplacewebhost.com/
 
Billing Details
Payment Methods
Discover
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.firstplacewebhost.com/sections/about/guarantee.asp
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Response time was good during working hours.
Response Time (Issue Resolved) Resolved the issue immediately.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Quickly resolved the issue.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA http://www.firstplacewebhost.com/sections/products/dedicated1_web_hosting_package.aspz
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Amazing service Brandon Smith A A A A 5/17/2016 5:21:02 PM




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