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Editor's Review |
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Host Introduction |
Founded in 2001, Future Hosting is a privately held leading Internet Solutions provider specializing in managed hosting, including both Dedicated Servers and Virtual Private Servers. The company has built a strong reputation for its high-quality customer service, innovative pricing models, and 3-hour Service Level Agreement. Future Hosting is based in Novi, Mich. |
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Future Hosting specializes in Virtualization (VPS) technology and caters to SMB and Enterprises around the world. Currently Future Hosting services VPS services out of 5 cities across the world for a geographically diverse infrastructure. |
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Sales Review |
Grade:
A |
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What we like: |
Live Chat has revolutionized how we interact with web hosting company's.
While Future Hosting offers quick E-Mail and Toll-Free sales lines, we find the live chat feature the most valuable tool. |
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What needs improvement: |
We'd like to see the toll free number for sales more prominently promoted on the website. |
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Support Review |
Grade:
A |
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What we like: |
Future Hosting provides 24/7 support via their ticket system.
With at least one Level 3 tech working 24/7, we found our issues from basic to complex were resolved quickly and at all hours of the day. |
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What needs improvement: |
For emergency purposes, we would like to see a support/NOC phone line implemented. |
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Plans / Features Review |
Grade:
A |
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What we like: |
Future Hosting specializes in providing quality Virtual Private Servers (VPS) & Dedicated Servers.
The GO GLOBAL initiative launched by Future Hosting provides a unique opportunity to choose the location of your hosting services.
We were presented with five locations to choose from, ensuring our customers were provided with the best possible ping times and website access.
Best of all, when selecting a VPS solution we were backed by Future Hosting's data protect program. An innovative data protection service developed exclusively for Future Hosting customers. Using Continuous Data Protection technology, Future Hosting protection plan creates complete backups every two hours of all customer data. The data is then encrypted and archived on a remote backup server. |
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What needs improvement: |
We would like to see options to Virtualize the dedicated servers. |
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Usability Review |
Grade:
A |
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What we like: |
Future Hosting maps out each service so you have an easy platform to review each of the services provided.
From cPanel/Plesk/Direct Admin VPS plans (Managed or Unmanaged) on either 32 or 64 bit platforms to Dedicated Servers.
Your provided with all options to make an informed hosting decision.
Also, we found Future Hosting is utilizing the revolutionary HSPC order, billing, support system. By far the leader in backend web hosting management. |
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What needs improvement: |
None at this time. |
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Conclusion |
Grade:
A |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Live Chat Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Phone Sales |
Yes
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24 x 7 ? |
Yes
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Sales Contact Details |
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Sales Telephone
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1-888-326-0961 |
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Sales Email
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sales@futurehosting.biz
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Main URL
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http://www.futurehosting.biz
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Billing Details |
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Payment Methods |
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Account Activation Period |
1 day or less
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Order Verification Documents Required |
No
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
No
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Live Chat Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Phone Support |
No
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.9%
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Hyperlink to SLA |
http://futurehosting.biz/legal.htm
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