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GigaTux Report Card
Contact Information

Tel: +44 1908 888023
Email: info@gigatux.com
Website: http://www.gigatux.com
Address: Unit 132
275 New North Road, London, N1 7AA, United Kingdom

Blog:
www.gigatux.com/blog
News:
www.gigatux.com/news
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction GigaTux is a rapidly growing dedicated hosting company, launched in February 2007. GigaTux presently has high powered servers situated in a secure location in Maidenhead. This location offers very impressive connectivity with a very low latency, high bandwidth connection. GigaTux is an agile company and is able to offer decent packages to meet customers needs. All support is based in the UK with their main offices in Milton Keynes and London. GigaTux backup their services with 99.9% uptime guarantee and 28 days money back guarantee.
GigaTux primarily provides reliable Virtual Private Servers running on Xen. These are proactively monitored and allow for automatic reinstalls of all major Linux distributions. They also provide Dedicated Server, Web Hosting, Design and Domain Name Registration services.
Sales Review Grade: A
What we like: GigaTux offers sales assistance via Phone, Email and Ticket system. We personally like the Phone option as it was easy to contact and quick.
What needs improvement: Would like to see Live Chat option.
Support Review Grade: A
What we like: Critical issue with PHP upgrade was resolved within just one or two hours.
What needs improvement: Would like to see Live Chat and Phone option.
Plans / Features Review Grade: A
What we like: We tested Linux VPS plan and it worked great for us.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
GigaTux believes in offering an honestly priced service with no compromises on important aspects such as reliable storage, quality bandwidth and excellent customer service.
 
Sales Review
Ticket Sales Yes
24 x 7 ? No. Only from 9am to 10pm
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Email Sales Yes
24 x 7 ? No. Only from 9am to 10pm
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Live Chat Sales No
 
Phone Sales Yes
24 x 7 ? No. Only from 9am to 10pm
Toll-Free No
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Very friendly to answer the questions.
 
Sales Contact Details
Sales Telephone +44 1908 888023
Sales Email info@gigatux.com
Main URL http://www.gigatux.com
 
Billing Details
Payment Methods
Bitcoin, Discover, Debit Card, Al
Account Activation Period 1 day or less
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 28 days
Hyperlink to Terms and Conditions
http://www.gigatux.com/windows-vps.php
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Issue was resolved.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA https://www.gigatux.com/faq.php?question=10
 
 
Consumer Reviews
No Reviews Available




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