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Gigenet
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Gigenet Report Card
Contact Information

Tel: (800) 561-2656
Email: sales@gigenet.com
Website: http://www.gigenet.com
Address: 545 E. Algonquin Rd., Suite D
Arlington Heights, IL, 60005, United States of America

Blog:
www.gigenet.com/blog
Follow us on:
 Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Gigenet prides itself on providing a level of support and service that cannot be matched by anyone else in the industry. All support requests are responded to and resolved faster than a blink of an eye. Our customer retention and growth rates are a direct reflection on our commitment to our customers.
Gigenet sets itself apart from its competitors because of our compassion toward our customers. We spend extra time getting to know our customers and their business so we can provide reassuring service and support to them. Knowing their infrastructure is in good hands and will be taken care of around the clock gives our customers the peace of mind they deserve.
Sales Review Grade: A
What we like: The website itself is extremely well laid out and informative. Just by clicking around from the top navigational bar we were able to get all our answered answered (from server options, support options to server specials).

For those who require a bit more assistance, you can reach sales a number of different ways.

1. Toll-Free Phone
2. Live Chat
3. Call Back

We particularly liked the call back feature. It allowed us to submit our info and Gigenet's sales team contact us to answer our questions.
What needs improvement: When we clicked on the 24/7 Live Chat option, it mentioned operators are only present between 10am-6pm CST Monday-Friday.
Support Review Grade: A
Plans / Features Review Grade: A
What we like: Wow! The server configuration options available with each dedicated server are impressive.

We were able to choose from 30+ operating systems a wide range of hardware and software applications along with a very easy to pick and choose order form system.
What needs improvement: None at this time.
Usability Review Grade: A
What we like: Very well designed and mapped out website. We had no problems locating all the information, services and products.
What needs improvement: None at this time.
Conclusion Grade: A
Our focus at Gigenet is to provide upstanding pinnacle support to our customers. We put their needs before ours and go the extra mile to ensure their demands are being met in every way possible. Our target market includes small-to-medium sized businesses with a focus on enterprise infrastructure.
 
Sales Review
Ticket Sales Yes
24 x 7 ? No. Only from 10am to 6pm
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Sales Yes
24 x 7 ? No. Only from 10am to 6pm
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Sales Yes
24 x 7 ? No. Only from 10am to 6pm
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Sales Yes
24 x 7 ? No. Only from 10am to 6pm
Toll-Free Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Sales Contact Details
Sales Telephone 1-800-561-2656
Sales Email sales@gigenet.com
Main URL http://www.gigenet.com
 
Billing Details
Payment Methods
Account Activation Period 1 - 2 days
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA http://www.gigenet.com/information-center/service-level-agreements-legal.html
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Gigenet is Best in Service & Support Venkatesh B A B A 7/8/2011 12:03:47 PM
Dedicated Servers - Awesome! Nick A A A A 2/5/2009 9:10:47 PM



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