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Global IT Report Card
Contact Information

Tel: +1-877-822-5565
Email: info@globalit.com
Website: http://globalit.com/
Address: 6720 Bright Ave.
Whittier, CA, 90601, United States of America

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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction At Global IT, there is more to offer than just web hosting. Their personalized service offers one of the largest range of IT services, all under one roof.

From CEO to senior engineers, Global IT works to help its partners achieve business strategies. Discover the advantage by gaining support from their experts when you need it, available technical support 24/7.

Experience has provided Global IT a comprehensive understanding, of managing and maintaining critical technical operations.
Services include: Co-location, International Co-location, Cloud Backup, Virtual Server, Hosted Exchange, Web Hosting, Managed IT Services, Fiber Internet, Telecommunications Technologies and Management, VOIP, Firewall, VPN, Mission Critical Networks, Online Marketing, Software Development and Programming, Advanced Network Support and Management, Cabling, and Technical Support
Sales Review Grade: A
What we like: Global IT Sales team has great customer serving skills. They know what exactly customer is looking for and which solution is good for.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: They offer an excellent round-the-clock client care service with an average response time of less than 20 minutes.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: Global IT offers an array of services to their customers. From Price Matching to FREE Hosting Installations, add-ons, Email Support and Static IP's.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
At Global IT you will receive friendly and personal touch support at all stages - from pre-sales questions to your server installation. They are commtted to provide quality, professional and reliable services to their customer at very affordable prices.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Answered all questions.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Answered all questions.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 8am to 5pm
Response Time (Initial Acknowledgement) Response time was good during working hours.
Response Time (Issue Resolved) Questions were answered properly.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Sales person was friendly to assist & answer.
 
Sales Contact Details
Sales Telephone +1-877-822-5565
Sales Email info@globalit.com
Main URL http://globalit.com/
 
Billing Details
Payment Methods
http://internett1.com/termsandconditions#webtc
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://internett1.com/termsandconditions#webtc
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Resolved the issue given.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Resolved the issue given.
 
Live Chat Support Yes
24 x 7 ? No. Only from 8am to 5pm
Response Time (Initial Acknowledgement) Response time was good during working hours.
Response Time (Issue Resolved) Issue was addressed.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Resolved the issue.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA http://globalit.com/forms/dia_sla_short.pdf
 
 
Consumer Reviews
No Reviews Available




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