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Gotekky Report Card
Contact Information

Tel: +1-888-915-4400
Email: jp@gotekky.com
Website: http://www.gotekky.com
Address: 20 Pullman Court
Toronto, Ontario, M1X 1E4, United States of America

Blog:
www.gotekky.com/blog
Forum:
www.gotekky.com/forum
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Gotekky was founded in 2008 by professionals with more than 10 years of experience in the hosting industry. From its inception, their network was designed for flexible and efficient scaling. Gotekky aims to provide an easily scalable hosting solution for individuals and businesses. Gotekky is committed to deploy latest technology available in hosting industry to provide clients with better uptime and competitively priced products. Their data center was built with the highest standards to ensure the best efficiency, redundancy and density. Gotekky backup their words with 99.9% uptime guarantee and around the clock in-house technical support via email, live chat, phone and email system.
Gotekky is fastest Growing Domain Name and Web Hosting company. Their target market is Virtual Private Server, Hybrid Virtual Private Server, Dedicated Servers, Domain Name and SSL Certificates.
Sales Review Grade: A
What we like: Unlike other providers Gotekky provides sales assistance 24x7 via live chat, phone, email and ticket system.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: Support technicians resolved the server migration issue within just half of an hour.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: Gotekky have designed affordable and full of featured plans according to the needs of customer.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Gotekky core focus is to provide their customers with a more personal approach rather than them being counted as numbers and being treated differently. You will definitely get affordable and flexible web-hosting at Gottkey.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was bit late.
Response Time (Issue Resolved) Sales agent was very friendly to answer all questi
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone rang 2 times.
Response Time (Issue Resolved) Answered all questions right away.
 
Sales Contact Details
Sales Telephone +1-888-915-4400
Sales Email sales@gotekky.com
Main URL http://gotekky.com/
 
Billing Details
Payment Methods
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://gotekky.com/tos.htm
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Properly resolved the issue.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Properly resolved the issue.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Resolved the issue given.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Issue was addressed immediately.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://gotekky.com/sla.htm
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Great Sales Paul A A B A 11/26/2013 1:37:24 PM
Best of the Best!!! Steffen Morning A A A A 8/19/2013 10:15:00 PM
Great support! Bruno Fortin A A A A 2/5/2013 5:56:11 PM




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