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GRABWeb Managed Hosting Report Card
Contact Information

Tel: 1-866-274-1888
Email: sales@grabweb.net
Website: http://www.grabweb.net
Address: SCO 145-146, Level 2, Sector 8 C,
Madhya Marg, Chandigarh, 160009, India

Report Card Grade

Support A
Sales A
Plans / Features B
Usability A
Final Grade A
How We Test Hosts
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Vote For GRABWeb Managed Hosting
 
Editor's Review
Host Introduction At GRABWeb, support is their #1 priority & they strive to keep this that way!

Small to Medium Enterprises including Website Designers and Freelancers who are looking for a quality hosting provider will benefit from choosing GRABWeb as their next hosting provider.
Stress-Free Hosting Experience.
Sales Review Grade: A
Support Review Grade: A
What we like: We submitted several support queries to GRABWeb during testing, the majority answered promptly and efficiently.
What needs improvement: 24/7 Live Chat Support - While online most of the day, we would like to see this option upgraded to 24/7.
Plans / Features Review Grade: B
What we like: Stated earlier, the option to go with Linux and/or Windows Hosting is a striking benefit.
What needs improvement: We'd like to see an option for scalability, in particular under the Reseller Hosting option. Should one grow out of the maximum plan offered, options on what is available would be a benefit to potential buyers.
Usability Review Grade: A
Conclusion Grade: A
GRABWeb is truly a web host who caters to their customers every request.

We were very impressed at the level of detail provided in pre-sales which then carried on into our support related requests.

When you want to be treated well, GRABWeb.com is a great choice in provider.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Sales Yes
24 x 7 ? No. Only from 7am to 7pm
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Sales Contact Details
Sales Telephone 1-866-274-1888
Sales Email sales@grabweb.net
Main URL http://www.grabweb.net
 
Billing Details
Payment Methods
Account Activation Period 1 day or less
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.grabweb.net/company/tos.html#CANCELLATION%20AND%20REFUNDS
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Support Yes
24 x 7 ? No. Only from 7am to 7pm
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.grabweb.net/company/sla.html
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Grabweb is great Alan B A A A 3/22/2011 2:14:00 AM




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