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Hivelocity Hosting Report Card
Contact Information

Tel: 888-869-HOST (4678)
Email: sales@hivelocity.net
Website: http://www.hivelocity.net
Address: 8010 Woodland Center Blvd, Suite 700
Tampa, FL, 33614, United States of America

News:
www.hivelocity.net/news
Forum:
www.hivelocity.net/forum
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Hivelocity provides dedicated server, VPS and Cloud hosting services to customers from over 135 countries worldwide. Their state-of-the-art data center was just upgraded in 2010 with a brand new generator, UPS, batteries and 200 tons of computer room AC. Because they buy their server hardware direct from Dell and Supermicro, they are able to provide extremely reliable servers at a great value. With flexible options in hardware, software and bandwidth, you can be sure to receive a wide range of services for your businesses. Hivelocity’s servers are utilized by tens of thousands of businesses every day. Some of the common uses for their servers include; online gaming, web site hosting, virtualization, cloud computing, credit card processing, video and audio streaming, rendering, software development, email, data storage, VOIP and much more.
Hivelocity offers 24/7/365 tech support with live reps on site every minute of every day to service the thousands of customers they maintain from all over the world. Hivelocity has over 100 Gbps of fiber optic connection to the internet with multiple tier 1 carriers. If you are looking for web hosting solutions including self-managed and managed dedicated servers, cloud hosting, shared hosting, reseller solutions, VPS, e-commerce, media streaming, control panels, SSL certificates and domain reg
Sales Review Grade: A
Support Review Grade: A
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
Since the beginning in 2001, Hivelocity has backed their responsive e-business solutions with a robust infrastructure, the best customer service and superior technical support. A common misconception about the technology industry is “it’s all machines”. That is not Hivelocity’s approach. Although their state of the art data center and infrastructure are second to none, they are successful because of the commitment to exceptional customer service and unparalleled 24×7 support.
Because Hivelocity take support and client services so seriously, thousands of business across the globe have entrusted them with their data. Hivelocity boasts and guarantees 99.9% network uptime which they fulfill year after year after year.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Sales Contact Details
Sales Telephone 1-888-869-4678
Sales Email sales@hivelocity.net
Main URL http://www.hivelocity.net
 
Billing Details
Payment Methods
24 hours or less
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Email Support No
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.hivelocity.net/network-datacenter/network-sla
 
 
Consumer Reviews
No Reviews Available




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