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Host Duplex Report Card
Contact Information

Tel: +1-312-957-6000
Email: sales@hostduplex.com
Website: http://www.hostduplex.com
Address: 500 N Michigan Ave, Suite 300
Chicago, IL, 60611, United States of America

Blog:
www.hostduplex.com/blog
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Host Duplex is a premier provider of affordable web hosting, VPS hosting, and dedicated server solutions. They lead the industry because of steadfast honesty with clients and redundant-layered technology. Host Duplex provides unsurpassed uptime, hardware, and technology and servers are all Dell PowerEdge. Host Duplex always strives to offer their clients industry leading service alongside perpetually excellent technical support. They backup their services with 30 days money back guarantee and around the clock technical support via phone, email and ticket system. Host Duplex's datacenters located at Chicago and Los Angeles, USA.
Host Duplex offers a variety of services to their customers. Their product line includes Shared Hosting, Reseller Hosting, XenServer, Virtual Private Server Hosting and Domain Registration services those are backed by 24/7 HD Support.
Sales Review Grade: A
What we like: Received friendly and timely response from sales team.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: mySql database issue was addressed within just few minutes.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: We tested Virtual Private Server and it worked good for us.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Host Duplex core focus are institutions and e-commerce companies that require the absolute best service and uptime. Host Duplex is dedicated to an uninterrupted uptime to maximize your success.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Live Chat Sales No
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Sales person was friendly to assist & answer.
 
Sales Contact Details
Sales Telephone +1-312-957-6000
Sales Email sales@hostduplex.com
Main URL http://www.hostduplex.com
 
Billing Details
Payment Methods
Discover
Account Activation Period Instant
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.hostduplex.com/tos
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was bit late.
Response Time (Issue Resolved) Issue was resolved.
 
SLA
Does Host have an SLA? No
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Major Kudos for Reliability & Superior Customer Service Rachel Franco A A A A 7/21/2011 8:19:35 PM
Top notch Zach Wahls A A A A 7/19/2011 4:32:39 PM
Host Duplex are the best! Marianne & Wilma A A A A 7/10/2011 10:11:16 PM
Best Host For Me Heather A A A A 1/11/2011 12:14:39 AM




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