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Host1Plus Report Card
Contact Information

Tel: +44 870 8200222
Email: support@host1plus.com
Website: http://www.host1plus.com
Address: 26 York Street
London, UK, W1U 6PZ, United Kingdom

Blog:
www.host1plus.com/blog
News:
http://www.host1plus.com/news
Follow us on:
Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Host1Plus is an international hosting provider, offering a range of services from web, VPS and reseller hosting to domain name registration and SSL certificates. Founded in 2008, the company was carefully built to create high-value hosting services and true long-term relationships with their clients and supporters. The values Host1Plus owns today – reliability, tolerance, partnership - were rooted by their customers over the years of successful collaboration.

Host1Plus currently has 8 server locations in Brazil, Germany, Lithuania, South Africa, the Netherlands, the United Kingdom and the United States. Their team strives to ensure immaculate network stability, solid server reliability and excellent customer care.
Sales Review Grade: A
What we like: Response time was good
What needs improvement: 24x7 sales support would be much helpful
Support Review Grade: A
What we like: Response was prompt and query were answered with possible options.
What needs improvement: N/A
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
Host1Plus is a flexible hosting provider that takes great care of its customers. They are enthusiastic about what they’re doing and always seeks for innovation to meet the needs of their customers.
 
Sales Review
Ticket Sales Yes
24 x 7 ? No. Only from 3pm to 7am
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) All questions where answered properly.
 
Email Sales Yes
24 x 7 ? No. Only from 3pm to 7am
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) All questions where answered properly.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 3pm to 7am
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Prompt answers
 
Phone Sales Yes
24 x 7 ? No. Only from 3pm to 7am
Toll-Free Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Immediate. Answered all questions right away.
 
Sales Contact Details
Sales Telephone +44 870 8200222
Sales Email sales@host1plus.com
Main URL http://www.host1plus.com/
 
Billing Details
Payment Methods
GoogleCheckout,Alipay,Web Money,Alertpay,Moneybook
Account Activation Period Instant
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 14 days
Hyperlink to Terms and Conditions
http://www.host1plus.com/terms-of-service/#tos-section-5-2
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) All queries where answered properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) All queries where answered properly.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate
Response Time (Issue Resolved) Very helpful
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang two times.
Response Time (Issue Resolved) Immediate. Answered all questions right away.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99%
Hyperlink to SLA http://www.host1plus.com/terms-of-service/
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Best technical support Bray A A A A 7/2/2014 2:49:28 PM
plain and simple gage A A A A 6/25/2014 9:00:40 PM
Good company! Kasim A A A A 8/31/2013 2:01:50 PM
Great company Rhonda A A A A 8/17/2013 11:57:40 PM
The best hosting team Arden A A A A 8/10/2013 3:00:50 AM
true professionals Carla_C A A A A 7/23/2013 1:58:32 PM
hosting is such a fun with host1plus Jaquelin_Kemp A A A A 7/11/2013 12:49:22 PM
reliable host! D.Hopkins A A A A 7/4/2013 11:12:37 PM
Awesome host! Brenden.M A A A A 6/12/2013 3:23:16 PM
Good host! Mason A A A A 5/18/2013 2:36:31 PM
Very helpful! Turner A A A A 5/14/2013 3:36:05 PM
Excillent support! Marsh A A A A 5/4/2013 3:13:55 PM




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