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Editor's Review |
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Host Introduction |
HostGator is a world leading provider of web hosting services to over 5 million domains and over 400,000 clients across the globe. Their network, hardware, service, and support is delivered from within the United States, Houston Texas to be exact and they specialize in Shared, Reseller, VPS, and Dedicated Server hosting solutions.
If you are a beginner, SMB or Fortune 500 company, Hostgator can deliver a secure, robust and extremely cost efficient hosting solution.
Shared Hosting
Choice of three starter plans (Hatchling, Baby and Business). All three offering UNLIMITED Disk Space & Bandwidth with the Business plan including UNLIMITED Domains, Private SSL and FREE Toll-Free Number.
Reseller Hosting
Providing a very easy to scale reseller option is what Hostgator delivers to customers. All five options include cPanel with WHM and UNLIMITED Domains. Select the option that best fits your need based on Disk Space and Bandwidth.
VPS
Get Dedicated Functionality without the expense. The Hostgator VPS solution provides 8 different configurations with a choice of cPanel or Plesk control panels.
Dedicated Servers
Choose between Linux or Windows servers with cPanel and Plesk control panels installed and included FREE. All servers include 24/7 premium support via Phone, Live Chat or Email.
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Sales Review |
Grade:
A |
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What we like: |
Let the team of experts at Hostgator assist you with your web hosting needs. You’ll find their team will be easy to reach, informative and very knowledgeable at how Hostgator can benefit your business.
Toll-Free: 1-866-964-2867|
Email: sales@hostgator.com
Live Chat: Visit www.hostgator.com
International Phone: 1-713-574-5287
Hostgator also has an office in Brazil, it can be reached at: +55 21 2178 2368 |
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What needs improvement: |
Hostgator provides all the tools to reach their staff 24/7. |
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Support Review |
Grade:
A |
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What we like: |
100% American based support. No matter the time of day, Hostgator support technicians are available to assist.
We opted for the phone support, although live chat and email options are available.
For those do-it yourself types, Hostgator is a front runner when it comes to providing customers with an extensive forum (http://forums.hostgator.com), Knoweldgebase and Flash Tutorials.
With all support provided in-house you can be sure to receive a quick, effective and truly American support response/resolution. |
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What needs improvement: |
For Resellers, an option to provide direct support to end-client customers would be a nice feature to include or make available for a small fee. |
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Plans / Features Review |
Grade:
A |
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What we like: |
Hostgator is a true Shared, Reseller, VPS and Dedicated Server provider.
With a well networked data center and extremely robust and reliable equipment Hostgator is positioned to deliver a quality product to its customers.
For resellers, the UNLIMITED options is ideal! You can sustain a nice growth with your own hosting company, when you have Hostgator services providing the resources.
For businesses who are looking for more than a shared or reseller option, Hostgator also offers Virtual Private Servers and fully managed dedicated servers (Linux or Windows to choose from). We particularly liked how they include fully managed services and DDOS protection. |
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What needs improvement: |
None at this time. |
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Usability Review |
Grade:
A |
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What we like: |
Hostgator wants you to feel like your joining their family. They go above and beyond to ensure you get to know the company, its staff and what there all about.
Be sure to check out their company blog at http://blog.hostgator.com |
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What needs improvement: |
We found the Hostgator website, although simple, very effective at ensuring all information was displayed easy for us. |
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Conclusion |
Grade:
A |
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Hostgator's core focus extends out to anyone who needs hosting. Whether it's for a developer who works with the latest version of Ruby on Rails or PHP, a first time site owner with no experience who uses our free software and templates, or to a full fledged e-commerce site that needs the very best in reliable hosting. Hostgator is also chosen by more resellers than any other hosting company to provide the environment that allows them to host their clients with us. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Live Chat Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Phone Sales |
Yes
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24 x 7 ? |
Yes
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Sales Contact Details |
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Sales Telephone
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1-866-964-2867 |
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Sales Email
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sales@hostgator.com
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Main URL
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http://www.hostgator.com
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Billing Details |
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Payment Methods |
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Bank Transfer & Western Union
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Account Activation Period |
1 day or less
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
45 days
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Hyperlink to Terms and Conditions |
http://www.hostgator.com/tos.shtml
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Live Chat Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.9%
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Hyperlink to SLA |
http://www.hostgator.com/tos.shtml
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