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Editor's Review |
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Host Introduction |
HostICan was built to provide our customers with satisfaction, value, speed and reliability. We are a privately owned web hosting company based just outside of Richmond, Virginia providing web hosting services that meets every budget from shared hosting to dedicated servers. We have tailored our services to a wide audience, ranging from individuals to small businesses. We provide infrastructure, quality, and reliability at an unbeatable value. This is what really set us apart and helps us sleep well at night.
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We are a vibrant hosting company providing services to suite all levels of our customer's needs. We offer an array of plans from shared to dedicated hosting and offer US based 24/7 phone support and live chat. |
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Sales Review |
Grade:
A |
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Support Review |
Grade:
A |
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Plans / Features Review |
Grade:
A |
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Usability Review |
Grade:
A |
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Conclusion |
Grade:
A |
Every customer is unique. We design our products with your specific needs in mind. Sometimes we ask ourselves "How can we give more to our customers?". Then we work out a way to do it. We know you want simplicity, so we make it simple. If you need guidance, we're there for you.
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Email Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Live Chat Sales |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Phone Sales |
Yes
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24 x 7 ? |
Yes
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Sales Contact Details |
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Sales Telephone
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1-800-725-9170 |
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Sales Email
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sales@hostican.com
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Main URL
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http://www.hostican.com
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Billing Details |
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Payment Methods |
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Account Activation Period |
Instant
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Order Verification Documents Required |
Yes
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
30 days
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Hyperlink to Terms and Conditions |
http://www.hostican.com/company/terms.php
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Live Chat Support |
Yes
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24 x 7 ? |
No. Only from 8am to 11pm
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.99%
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Hyperlink to SLA |
http://www.hostican.com/whyus/guarantees.php
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