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Hosting Ireland Report Card
Contact Information

Tel: +353 1 902 0020
Email: info@hostingireland.ie
Website: http://www.hostingireland.ie/
Address: Deltona House, Six Cross Roads Business Park
Waterford, Republic of Ireland, N/A, Ireland

Blog:
www.hostingireland.ie/blog
News:
www.hostingireland.ie/news
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Report Card Grade

Support B
Sales B
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Hosting Ireland has been providing domain name registration and hosting services to small and large business in Ireland for over 10 years. Since its inception, they simply aim to provide world class hosting services and solutions, along with competitive charges and 24x7 customer support via ticket, email and phone system. Hosting Ireland utilises Cloud technologies to deliver exceptional products and services across Europe to SME's, Corporates, Government and Education. Hosting Ireland has a reputation for outstanding customer technical support. Their servers are located in state of the art data centres in Dublin offering unrivalled reliability and security. In addition they work with many of the world’s leading suppliers and vendors to provide easy to use and effective web hosting services.
Hosting Ireland is a fully Accredited Registrar expertise in delivering all type of hosting services, from cloud web hosting to cloud servers, dedicated servers, private cloud, VPS Hosting and Reseller Hosting. In addition they also provide cloud online back-up for PC or server, email hosting, email back-up, spam filtering, anti-virus protection, SSL Certificates, e-commerce solutions and much more.
Sales Review Grade: B
What we like: Hosting Ireland provides phone option, email and ticket system for sales assistance. We personally liked the phone option as it was easy to navigate and contact. We had no problems contacting them and got quick assistance. Sales agent was also very friendly to assist us.
What needs improvement: Would like to see live chat option.
Support Review Grade: B
What we like: We were happy to see Hosting Ireland's waiting time was no longer than 30 minutes. Support team was also very knowledgeable and professional. We contacted them randomly for various issues still received hassle free support. Great, keep it up!!!
What needs improvement: Would like to see live chat option.
Plans / Features Review Grade: A
What we like: Hosting Ireland provides wide range of services to their customers, from Domain Name Registration to Website Builder, from Cloud Hosting to Dedicated Server and this make them to be called as One-Stop-Solution provider. We tested their Cloud Business plan and it worked great for us.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Hosting Ireland is one of leading and growing web hosting provider in Ireland. You must go for Hosting Ireland in confidence as they are known for their outstanding customer support and services. They are commtted to provide quality, professional and reliable services to their customer.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response was quite fast.
Response Time (Issue Resolved) Answered all questions in detail.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response was quite fast.
Response Time (Issue Resolved) Answered all questions in detail.
 
Live Chat Sales No
 
Phone Sales Yes
24 x 7 ? No. Only from 9am to 6pm
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone rang 2 times.
Response Time (Issue Resolved) Sales person was friendly and attentive.
 
Sales Contact Details
Sales Telephone +353 1 902 0020
Sales Email info@hostingireland.ie
Main URL http://www.hostingireland.ie/
 
Billing Details
Payment Methods
Laser, Postal Order/Draft,
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.hostingireland.ie/termsandconditions.php
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? No. Only from 9pm to 6pm
Response Time (Initial Acknowledgement) Response time was good during working hours.
Response Time (Issue Resolved) Resolved the given issue with proper solution.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.99%
Hyperlink to SLA http://clients.hostingireland.ie/knowledgebase/2212/Service-Level-Agreement-SLA.html
 
 
Consumer Reviews
No Reviews Available




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