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iClick and Host Report Card
Contact Information

Tel: +1-855-211-0932
Email: office@iclickandhost.com
Website: http://iclickandhost.com/
Address: C/O iclickandhost.com
Coral Springs, FL, 33071, United States of America

Blog:
www.iclickandhost.com/blog
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction iClick and Host is specialized in providing top-notch, human-oriented website hosting services. Their main aim is to make the hosting service as easy to use as possible. iClickAndHost was founded by people with solid experience in all areas of IT, service management, service continuity, server administration, IT environment security and customer support processes. Since its inception they are committed to provide fast and reliable web hosting service at the lowest possible prices. They partner with 4 top data centers located in the United States, in Great Britain, in Australia and in Bulgaria. iClick and Host offers outstanding-quality web hosting solutions with a 24x7 tech support service, 30 Days money back guarantee and 99.9% uptime guarantee.
iClick and Host offers a rich variety of hosting plans, from standard web hosting packages to VPS servers and dedicated servers. They also offer a ton of free extras, like a control panel for your VPS or free VPN with every hosting plan. iClick and Host also provide Domain Registration services.
Sales Review Grade: A
What we like: iClick and Host provides easy to navigate Live Chat and Phone options for website visitors. iClick and Host Sales team has great customer serving skills.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: iClick and Host support team continuously strives to provide their customer with a high level of professional service that is unmatched anywhere else within the hosting industry.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: iClick and Host's upgrade process is easy, automatic and there will be no downtime for your websites.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
iClickAndHost provide customers with innovative web hosting solutions. With their scalable service, strict security, daily off-server backups, online dropbox backups, and 24/7 support you will have to never worry about web hosting.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Questions were answered properly.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Questions were answered properly.
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Sales agent was quite informative.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Immediate response. Phone rang just once.
Response Time (Issue Resolved) Sales person was friendly to assist & answer.
 
Sales Contact Details
Sales Telephone +1-855-211-0932
Sales Email office@iclickandhost.com
Main URL https://iclickandhost.com/
 
Billing Details
Payment Methods
Discover, Bank Wire
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
https://iclickandhost.com/terms-and-conditions-3/service-level-guarantees-3/
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Resolved the issue given.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Issue was resolved.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA https://iclickandhost.com/terms-and-conditions-3/service-level-guarantees-3/
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
great performance for the price Stephan A A A A 4/24/2015 1:24:37 AM
2 years with iClickAndHost - nice and easy Johny Beach A A A A 1/7/2015 7:39:30 AM




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