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Illuminated Hosting Report Card
Contact Information

Tel: +1-877-749-3533
Email: sales@illuminatedhosting.com
Website: http://www.illuminatedhosting.com
Address: PO box 3386
Vista, CA, 92085, United States of America

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Report Card Grade

Support B
Sales B
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Illuminated Hosting providing reliable and dependable VPS Hosting, Cloud Hosting and Shared Hosting since 1997. Illuminated Hosting is one of the most experienced and established web hosting provider in California. Illuminated Hosting aim to offer an array of web services at competitive pricing. Illuminated Hosting Services has two San Diego colocation data centers facilities that provide custom IT solutions and services. With a specialization in security, managed services, virtualization solutions, and server management Illuminated Hosting provides proactive monitoring for any business needs.
Illuminated Hosting provides variety of services such as Dedicated Servers, Shared Web Hosting, Co-location Services, Managed Services, Virtual Private Servers, truVPS, Cloud Server Hosting, Email Hosting, Domain Registration, Domain Management, Word Press, PHP, Cold Fusion, Linux, Windows and much more.
Sales Review Grade: B
What we like: Sales person through phone was attentive and friendly. Properly answered all questions in detail.
What needs improvement: Would like to see live chat option.
Support Review Grade: B
What we like: mySql database issue was resolved with perfect solution within few minutes.
What needs improvement: Would like to see live chat option.
Plans / Features Review Grade: A
What we like: We tested the VPS plan, server working was fast and smooth.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Illuminated is known for providing super fast hosting with outstanding performance and reliability. Illuminated Hosting has been successfully and happily hosting their client's websites since January 1997.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Answered all questions.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Answered all questions.
 
Live Chat Sales No
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Questions were answered properly.
 
Sales Contact Details
Sales Telephone +1-877-749-3533
Sales Email sales@illuminatedhosting.com
Main URL http://www.illuminatedhosting.com/
 
Billing Details
Payment Methods
Discover
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Immediately resolved the issue.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9999%
Hyperlink to SLA http://www.illuminatedhosting.com/
 
 
Consumer Reviews
No Reviews Available




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