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Editor's Review |
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Sales Review |
Grade:
A |
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What we like: |
iWeb offers customers with the most impressive set of contact options we’ve seen (www.iweb.com/contacts).
You can call iWeb Toll-FREE from over 30 countries, not to mention reach a sales associate 24/7 via its live chat and email services.
With all these options, we put our worldwide test bed to work and started calling. From the US, Japan, UK, Australia and Germany we were able to reach a sales associate free of charge within a matter of a few rings. |
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What needs improvement: |
Awesome, we have no complaints regarding the service provided by sales assistants. |
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Support Review |
Grade:
A |
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What we like: |
Accessing the 'Customer Hub' at iWeb opens the doors to all the support help you need 24/7.
Testing performed on shared and dedicated servers resulted in above normal results. Technicians understood the problems submitted and resolved each and everyone quickly and efficiently. |
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What needs improvement: |
None at this time. |
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Plans / Features Review |
Grade:
A |
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What we like: |
The Canadian choice for hosting sure has put a great foot forward within the world of hosting. Customers from all over the world are in a position to work with a company who can be with you all the way from start up to the top fortune 500 level.
Here is a sneak peak at the lineup iWeb offers:
Web Hosting & Domains
Register your domain name and power up your online presence with a feature packed shared web hosting plan. Eliminate delays in email delivery and receive your spam free email daily. iWeb Hosting plans support over 50 one-click install softwares including Wordpress and phpBB forums and a professional site editor for a dynamic instant web presence.
Dedicated Servers
Providing you with total control of your online presence, reliability, stability and flexibility of the highest degree. Choose from one of the iWeb's Budget, Power, Mac, Unmetered or Warehouse clearance servers. For advanced requirements iWeb offers enhanced multiple server configurations to enable your very own private dedicated server racks.
Managed Hosting
iWeb's team of experts can manage your hosting services for complete peace of mind. Benefit from easy backup management, 24/7 monitoring, notification and response to server incidents, firewall services and ddos protection or give your web site a high availability load balanced or clustered environment. iWeb managed hosting staff are available 24 hours a day, 7 days a week.
Colocation & Enterprise
For advanced custom hosting solutions or business continuity planning, iWeb's colocation spaces are to be considered. Give your servers the benefits and security of a state-of-the-art datacenter. Choose between the private racks, remotely managed racks, cages and Internet connectivity options that iWeb offers in its three Montreal locations. |
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What needs improvement: |
It was difficult to find room for improvement, when you see the range of products available at iWeb. Possibly some virtual products would be nice to see, although only if specialized support is included. |
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Usability Review |
Grade:
A |
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What we like: |
English not your primary language? iWeb provides service and support in French as well.
The website also has a translation option available, click on either English, French or Spanish icon at the top of the website for your preferred language.
Bringing the language gap together was nice to see. |
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What needs improvement: |
Great site, no other improvement recommendations at this time. |
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Conclusion |
Grade:
A |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
No. Only from 7am to 8pm
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Email Sales |
Yes
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24 x 7 ? |
No. Only from 7am to 8pm
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Live Chat Sales |
Yes
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24 x 7 ? |
No. Only from 7am to 8pm
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Phone Sales |
Yes
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24 x 7 ? |
No. Only from 7am to 8pm
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Sales Contact Details |
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Sales Telephone
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1-888-909-4932 |
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Sales Email
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contact@iweb.com
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Main URL
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http://www.iweb.com
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Billing Details |
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Payment Methods |
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Bank Wire Transfer
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Account Activation Period |
1 day or less
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Order Verification Documents Required |
No
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
30 days
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Hyperlink to Terms and Conditions |
http://iweb.com/about-us/legal/terms/
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Email Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Live Chat Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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Phone Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent
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Response Time (Issue Resolved)
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Excellent
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
100%
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Hyperlink to SLA |
http://iweb.com/about-us/legal/terms/
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