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KnownHost LLC Report Card
Contact Information

Tel: 1-866-332-9894
Email: sales@knownhost.com
Website: http://www.knownhost.com
Address: 1114-100 New Point Blvd. PMB 143
Leland, NC, 28451, United States of America

News:
www.knownhost.com/news
Forum:
www.knownhost.com/forum
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Vote For KnownHost LLC
 
Editor's Review
Host Introduction KnownHost is a privately held professional web hosting company founded outside Washington DC. All technology and support is centered around two state of the art data centers, one in Texas and the other in California which feature Premium Bandwidth such as Internap, Level 3 and Savvis. With uptime, fast support, and high performance hosting being our core focus we continue to be one of the most recognized hosts in the world.
KnownHost provides a high availability and scalable managed platform both in virtual and dedicated hosting platforms. Supporting the infrastructure with Parallels software and a highly trained technical support staff they are consistently receiving a high customer satisfaction rate.
Sales Review Grade: A
What we like: Contacting KnownHost sales department is extremely easy and helpful. We tested the live chat operator, questions regarding the linux VPS were answered with good insight and knowledge of the system. Phone and email were met with the same, quick effective and professional.
What needs improvement: Extended hours, currently sales is only available between 9-5 EST.
Support Review Grade: A
What we like: An in-depth knowledge into virtual environments is a key and we placed support to the test with the Linux VPS box we tested. We reached out to support in a number of ways (email and ticket system) and got a response within minutes and resolution within 30 minutes.
What needs improvement: None at this time.
Plans / Features Review Grade: A
What we like: KnownHost offers a good selection of Managed VPS, Hybrid and Dedicated Servers. With Virtuozzo and cPanel options available, you can be sure to configure a plan to meet your needs.

We particularly liked how you can select your plan from two different and distinct locations (Dallas, Texas & Los Angeles, California).
What needs improvement: KnownHost works on a niche market and they do a great job at servicing the virtual market. We will ask if they have plans of a cloud solution, seem it would be an easy addition based on the current infrastructure.
Usability Review Grade: A
What we like: We found the KnownHost website extremely easy to review available plans and configurations. The order process was quick and easy and setup was extremely fast after order verification.
What needs improvement: None at this time.
Conclusion Grade: A
KnownHost core focus is enterprise grade hosting and in particular Managed VPS Hosting, Uptime, High Performance Hosting, 24/7 Support. KnownHost wants to make your web hosting solution a key to success online and understanding its customers and their demands highlights their determination to deliver.
 
Sales Review
Ticket Sales Yes
24 x 7 ? No. Only from 9am to 9pm
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Excellent Response Time
 
Email Sales Yes
24 x 7 ? No. Only from 9am to 9pm
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Excellent Response Time
 
Live Chat Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Excellent Response Time
 
Phone Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Toll-Free Yes
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Excellent Response Time
 
Sales Contact Details
Sales Telephone 1-866-332-9894
Sales Email sales@knownhost.com
Main URL http://www.knownhost.com
 
Billing Details
Payment Methods
Account Activation Period 1 day or less
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://knownhost.com/company/tos.html
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Excellent Response Time
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Excellent Response Time
 
Live Chat Support No
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://knownhost.com/sla.html
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Outstanding Support & Value Bruce Munson A A A A 10/25/2013 8:20:59 AM
Knownhost Dan A A A A 4/13/2012 1:51:31 PM
Number (1) one hosting Louise Flecha A A A A 8/19/2011 3:36:45 AM




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