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Editor's Review |
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Host Introduction |
Kualo was founded in 2000, and quickly became established as a leading host for resellers. Over the years they have diversified their offering to meet customer needs, and now offer a very complete service suited to the smallest home user up to large high traffic web sites and e-commerce businesses. Over the past ten years Kualo has expanded and strengthened its company, providing customers with an unsurpassed level of service while remaining at the forefront of online technology. The dedicated team are adept at helping customers select and manage the solution for their online demands. Kualo employees are not only experts in the field, but all go through rigorous training systems to ensure they are, at all times, at the pinnacle of web hosting technologies. |
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‘There's a reason we've been in business for over ten years - it's because we offer our clients a service they can depend on. We really believe that you'll be over the moon with your Kualo hosting. To put our money where our mouth is we offer several guarantees which are linked to credits or refunds in the rare occasions that we fall short’ |
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Sales Review |
Grade:
A |
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What we like: |
Affordable pricing from shared, cloud, dedicated, email, and reseller. The 60-day money back guarantee gives peace of mind and an incredible incentive to sign up risk free. |
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What needs improvement: |
N/A |
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Support Review |
Grade:
A |
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Plans / Features Review |
Grade:
A |
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What we like: |
Love the Applogic scalable cloud system. The ability to scale up and down as needed allows you to pay for what you need when you need it.
In addition, automatic failover improves uptime compared to traditional dedicated servers. Kualo even has snapshot backups so you can retrieve backups on the fly as needed. |
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What needs improvement: |
N/A |
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Usability Review |
Grade:
A |
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Conclusion |
Grade:
A |
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Kualo is not a fly-by-night web host and the reason they were highly coveted with the Approved Host award. Kualo is the real deal - and will prove to you that you selected the perfect web host for your online venture. We are extremely pleased with the tests performed on Kualo and expect you receive the same high value hosting solutions promoted. |
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Sales Review |
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Ticket Sales |
Yes
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24 x 7 ? |
No. Only from 1am to 1am
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Response Time (Initial Acknowledgement)
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Excellent Response Time
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Response Time (Issue Resolved)
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Questions were answered promptly
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Email Sales |
No
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Live Chat Sales |
Yes
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24 x 7 ? |
No. Only from 1am to 1am
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Response Time (Initial Acknowledgement)
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Excellent Response Time
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Response Time (Issue Resolved)
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Immediate. Answered all questions right away.
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Phone Sales |
Yes
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24 x 7 ? |
Yes
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Toll-Free |
Yes
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Response Time (Initial Acknowledgement)
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Excellent Response Time
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Response Time (Issue Resolved)
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Immediate. Answered all questions right away.
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Sales Contact Details |
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Sales Telephone
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1-800-368-0345 |
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Sales Email
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sales@kualo.com
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Main URL
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http://www.kualo.com
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Billing Details |
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Payment Methods |
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Account Activation Period |
Instant
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Order Verification Documents Required |
No
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Money Back Guarantee |
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Does Host have an Money Back Guarantee? |
Yes
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If yes, how many days? |
60 days
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Hyperlink to Terms and Conditions |
http://www.kualo.com/home/guarantees
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Support Review |
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Ticket Support |
Yes
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24 x 7 ? |
Yes
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Response Time (Initial Acknowledgement)
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Excellent Response Time
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Response Time (Issue Resolved)
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Issue Resolved Promptly
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Email Support |
No
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Live Chat Support |
No
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Phone Support |
No
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SLA |
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Does Host have an SLA? |
Yes
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If yes, what percentage is the SLA? |
99.9%
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Hyperlink to SLA |
http://www.kualo.com/home/guarantees
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