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Kualo Report Card
Contact Information

Tel: 1-800-995-8256
Email: sales@kualo.com
Website: http://www.kualo.com/
Address: 145-157 St John Street, 2nd Floor
London, Greater London, EC1V 4PY, United Kingdom

Blog:
www.kualo.com/blog
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Kualo was founded in 2000, and quickly became established as a leading host for resellers. Over the years they have diversified their offering to meet customer needs, and now offer a very complete service suited to the smallest home user up to large high traffic web sites and e-commerce businesses. Over the past ten years Kualo has expanded and strengthened its company, providing customers with an unsurpassed level of service while remaining at the forefront of online technology. The dedicated team are adept at helping customers select and manage the solution for their online demands. Kualo employees are not only experts in the field, but all go through rigorous training systems to ensure they are, at all times, at the pinnacle of web hosting technologies.
‘There's a reason we've been in business for over ten years - it's because we offer our clients a service they can depend on. We really believe that you'll be over the moon with your Kualo hosting. To put our money where our mouth is we offer several guarantees which are linked to credits or refunds in the rare occasions that we fall short’
Sales Review Grade: A
What we like: Affordable pricing from shared, cloud, dedicated, email, and reseller. The 60-day money back guarantee gives peace of mind and an incredible incentive to sign up risk free.
What needs improvement: N/A
Support Review Grade: A
Plans / Features Review Grade: A
What we like: Love the Applogic scalable cloud system. The ability to scale up and down as needed allows you to pay for what you need when you need it.

In addition, automatic failover improves uptime compared to traditional dedicated servers. Kualo even has snapshot backups so you can retrieve backups on the fly as needed.
What needs improvement: N/A
Usability Review Grade: A
Conclusion Grade: A
Kualo is not a fly-by-night web host and the reason they were highly coveted with the Approved Host award. Kualo is the real deal - and will prove to you that you selected the perfect web host for your online venture. We are extremely pleased with the tests performed on Kualo and expect you receive the same high value hosting solutions promoted.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Questions were answered promptly
 
Email Sales No
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Immediate. Answered all questions right away.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Immediate. Answered all questions right away.
 
Sales Contact Details
Sales Telephone 1-800-368-0345
Sales Email sales@kualo.com
Main URL http://www.kualo.com
 
Billing Details
Payment Methods
Account Activation Period Instant
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 60 days
Hyperlink to Terms and Conditions
http://www.kualo.com/home/guarantees
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Issue Resolved Promptly
 
Email Support No
 
Live Chat Support No
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.kualo.com/home/guarantees
 
 
Consumer Reviews
No Reviews Available




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