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LCN.com Report Card
Contact Information

Tel: +44 (0)1438 342 490
Email: sales@lcn.com
Website: http://www.lcn.com
Address: Units H, J, K, Gateway 1000
Stevenage, Hertfordshire, SG1 2FP, United Kingdom

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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Vote For LCN.com
 
Editor's Review
Host Introduction LCN is an ICANN (Internet Corporation for Assigned Names and Numbers) accredited .ME domain registrar and one of the top UK domain and hosting providers with over 35,000 hosting customers and over 350,000 domain names registered since its launch in 2000.
Sales Review Grade: A
Support Review Grade: A
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
LCN's main strength is offering a quality all round service to our customers.

This starts by providing customers with a quick simple to use ordering system and management interface to easily maintain/configure their web hosting package.

Orders are provisioned in a matter of minutes and they often get customers complimenting on how quick the process takes from the time of their order, to having their website/email up and running.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Live Chat Sales Yes
24 x 7 ? No. Only from 9am to 10pm
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Phone Sales Yes
24 x 7 ? No. Only from 9am to 10pm
Toll-Free No
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Sales Contact Details
Sales Telephone +44 (0)1438 342 490
Sales Email sales@lcn.com
Main URL http://www.lcn.com
 
Billing Details
Payment Methods
Maestro, solo, Switch and JCB
Account Activation Period 1 day or less
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.lcn.com/moneyback_guarantee
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Live Chat Support Yes
24 x 7 ? No. Only from 9am to 10pm
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Phone Support Yes
24 x 7 ? No. Only from 9am to 10pm
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.lcn.com/terms_and_conditions
 
 
Consumer Reviews
No Reviews Available




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