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Natcoweb Report Card
Contact Information

Tel: 1-973-777-7575
Email: sales@natcoweb.com
Website: http://www.natcoweb.com
Address: 100 Delawanna Ave, 3rd floor
Clifton, New Jersey, 07014, United States of America

News:
www.natcoweb.com/news
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Report Card Grade

Support B
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Natcoweb believes that company is not a logo, a number of years in the market or a set of rules in fact company is a group of people united to pursue a common interest. This is what Natcoweb is about. They are passionate about hosting and every member in their team stays connected. They always do reality checks by getting feedback from their clients and try to stay focused on clients rather than procedures.
Natcoweb provides wide range of solutions from shared hosting to customise dedicated server. Their network architecture is based on core of redundant Cisco 7600 routers connected with rack access switches (Cisco 35xx and 29xx series) by redundant links. On the other side core routers are connected by multiple 10Gbit/s links to internet providers. BGP4 routing ensures speed and reliability for network traffic. Besides that Natcoweb network is protected by the sophisticated firewall and AntiDDoS s
Sales Review Grade: A
What we like: Natcoweb provides wide range of hosting option, right from shared hosting to dedicated server with colocation option. They also provide services likes SEO, web designing etc. which makes them complete solution provider for hosting.
What needs improvement: Nothing at the moment.
Support Review Grade: B
What we like: Response time was good and was to the point.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
Strong point of Natcoweb is flexibility in approaching clients' need and high scalability available for all customers' solutions. They can deliver any server configuration provided by Supermicro today.
 
Sales Review
Ticket Sales Yes
24 x 7 ? No. Only from 9am to 6pm
Response Time (Initial Acknowledgement) Good response time
Response Time (Issue Resolved) All questions were answered properly.
 
Email Sales Yes
24 x 7 ? No. Only from 9am to 6pm
Response Time (Initial Acknowledgement) Good response time
Response Time (Issue Resolved) All questions were answered properly.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 9am to 6pm
Response Time (Initial Acknowledgement) Not available when test was done
Response Time (Issue Resolved) N/A
 
Phone Sales Yes
24 x 7 ? No. Only from 9am to 6pm
Toll-Free No
Response Time (Initial Acknowledgement) Phone rang two times.
Response Time (Issue Resolved) All queries patiently handled.
 
Sales Contact Details
Sales Telephone 888-889-3594
Sales Email sales@natcoweb.com
Main URL http://www.natcoweb.com
 
Billing Details
Payment Methods
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.natcoweb.com/msa.html
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Not available when test was done
Response Time (Issue Resolved) N/A
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.999%
Hyperlink to SLA http://www.natcoweb.com/special_offers.html
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Natcoweb review Zack A A A A 11/22/2012 6:39:55 AM




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