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NelsaHost Report Card
Contact Information

Tel: (801) 872-9621
Email: support@nelsahost.com
Website: http://nelsahost.com
Address: Fuada Efendije
Subasica 53, Zenica, 72000, Bosnia and Herzegovina

Blog:
www.nelsahost.com/blog
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Report Card Grade

Support B
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction NelsaHost is a provider of web hosting (Plesk or cPanel), reseller hosting, VPS and dedicated servers.

As a leading hosting provider, NelsaHost is able to provide its extensive customer base with innovative products and services designed to complement their existing businesses (SSL's, DDOS, Softaculous, SEO, CloudFlare).

NelsaHost takes tremendous pride in its commitment to ensure security, reliability, and technical expertise to each individual customer.
Sales Review Grade: A
Support Review Grade: B
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was within 2hrs
Response Time (Issue Resolved) All questions were answered.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was within 2hrs
Response Time (Issue Resolved) All questions were answered.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Response time was really fast.
Response Time (Issue Resolved) All questions were answered.
 
Phone Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Toll-Free No
Response Time (Initial Acknowledgement) Fast response time.
Response Time (Issue Resolved) All questions were answered.
 
Sales Contact Details
Sales Telephone (801) 872-9621
Sales Email support@nelsahost.com
Main URL https://nelsahost.com
 
Billing Details
Payment Methods
Skrill,Crypto
Account Activation Period Instant
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 7 days
Hyperlink to Terms and Conditions
https://nelsahost.com/tos
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was less than 15 minutes
Response Time (Issue Resolved) Issue resolved.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was less than 15 minutes
Response Time (Issue Resolved) Issue resolved.
 
Live Chat Support Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Really quick response.
Response Time (Issue Resolved) Issue resolved.
 
Phone Support Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Response time was quick.
Response Time (Issue Resolved) Issue resolved.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA https://nelsahost.com/tos
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
Great service Maid Camdzic A A A A 1/17/2018 1:33:20 PM




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