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Netelligent Hosting Services Inc Report Card
Contact Information

Tel: 888-369-2209
Email: sales@netelligent.ca
Website: http://www.netelligent.ca/en/
Address: 1396 Franklin Dr
Laval, Qc, H7W1K6, Canada

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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Founded in 2000, Netelligent Hosting Services provides a complete range of customized, scalable hosting solutions specializing in dedicated hosting, colocation and bandwidth services.

Based out of Montrall Quebec, we currently occupy space within 5 datacenters in Montreal as well as 151 Front Street in Toronto and 111 8th Ave. in New York.

We own and operate our own BGP4 network (AS10929) and only choose the highest quality providers to be added into our mix.
We are always available for our customers and we provide a fast and reliable service.
Sales Review Grade: A
What we like: We preferred the phone option when reaching sales and were impressed with the sales staff.

They were informative towards the services they offer, offered a variety of options based on our business needs and were professional in how they responded to my requests.
What needs improvement: For some of my on the fly questions, I would've liked to have been able to use a live chat option.
Support Review Grade: A
What we like: Netelligent provides customers with a variety of management options (http://www.netelligent.ca/en/ca/support/levels/tech.php).

Simply select the plan that better suits your needs and you won't be disappointing.
What needs improvement: None at this time.
Plans / Features Review Grade: A
What we like: For a business who is looking for a high availability service provider, Netelligent is the perfect choice.

The offer four distinct services that cater to small to large businesses:
#1 Regular Metered Servers
#2 Intense Unmetered Servers
#3 DDOS Protected Servers
#4 Co-Location

The DDOS protection services were particularly impressive to review. Having piece of mind knowing that your business is safe from DDOS is comforting.
What needs improvement: Virtual Computing options would be a feature that we'd like to see implemented. Providing customers with tools to initiate virtual environments within their servers purchased.
Usability Review Grade: A
What we like: The Netelligent website is easy to navigate through and determine which service is best suited for your company.
What needs improvement: None at this time.
Conclusion Grade: A
Our core focus are based on three different products with three offers each. Dedicated Servers: we offer metered (per Gig) unmetered (10mbps or 100mbps) and our DDOS protected service. Colocation: we offer metered (per Gig) unmetered (10mbps or 100mbps) and our DDOS protected service.

We also provide LAN extension and bandwidth connectons.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Sales No
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Sales Contact Details
Sales Telephone 1-888-369-2209
Sales Email sales@netelligent.ca
Main URL http://www.netelligent.ca/en
 
Billing Details
Payment Methods
Account Activation Period 1 - 2 days
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.netelligent.ca/en/ca
 
 
Consumer Reviews
No Reviews Available




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