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Northstar Host Report Card
Contact Information

Tel: +1-802-535-3944
Email: info@northstarhost.com
Website: http://www.northstarhost.com
Address: 275 Locust Ridge Rd
East Burke, Burke, VT 05832, United States of America

Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction Northstar Host was founded in 2000 as One Vermont (onevermont.com) which provided network installation and maintenance, website design and web hosting services. In 2003 Vermont Link of Hardwick, VT acquired OneVermont.com. The Vermont based Northstar Host providing services nation wide. They provide professional and reliable web hosting services at affordable charges. Today Northstar Host provides the best hosting values and continues to provide website design services through its parent company NEK Media (nekmedia.com), whose clients include Trow and Holden in Barre, VT. and Kingdom Trails in Burke, Vt, to name just a few. Northstar Host backup their services with around the clock technical support via live chat, phone, email and ticket system. They also provide 100% unconditional money back guarantee.
Northstar Host is good option to start your business from. They provide Shared Hosting, E-Commerce Hosting, Streaming Servers and Streaming Media Services.
Sales Review Grade: A
What we like: Northstar Host provides live chat, email, ticket and phone options to contact sales team. We liked the live chat and phone option as both very comfortable to contact.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: Issue with MySQL database was resolved within just half of an hour.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: We tested the shared hosting plan and it worked good for us.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
Northstar Host provides professional hosting services at very low prices with the experience of blazing fast web servers and unsurpassed reliability.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Answered all questions.
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Very quick to answer the questions.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Response time was bit late.
Response Time (Issue Resolved) Answered all questions.
 
Sales Contact Details
Sales Telephone +1-802-535-3944
Sales Email info@northstarhost.com
Main URL http://www.northstarhost.com
 
Billing Details
Payment Methods
Discover, Debit Card
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions
http://www.northstarhost.com
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Issue was resolved.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang just once.
Response Time (Issue Resolved) Addressed the issue.
 
SLA
Does Host have an SLA? No
 
 
Consumer Reviews
No Reviews Available




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