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One.com Report Card
Contact Information

Tel: +44 203 6300141
Email: support@one.com
Website: http://www.one.com
Address: Two Fountain Square, 11921 Freedom Drive, Suite 550
Reston, VA, N/A, United States of America

Blog:
www.one.com/blog
News:
www.one.com/news
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction One.com has established their hosting business beyond the traditional web hosting industry by providing every service needed for their customers right from the start, such as mail hosting and website hosting with gallery, blog, PHP, and MySQL. One.com is a privately funded company by professional people with experience in IT environment security and customer support processes. They strive to provide both quick and dependable customer support, as well as a product that excels in all ways, shapes, and forms. This gives you access to a product bundle where your server space needs are all you need to consider while choosing a subscription. One.com offers outstanding-quality web hosting solutions with 15 days money back guarantee and 24x7 technical support service via phone, live chat, email and ticket system.
One.com is pioneer of web hosting industry. It was established in 2002 in Denmark and is today one of the leading companies in Europe within the provision of domain names and sales of web hosting services. Since its inception they are trying to provide easy to use domain related services and hosting services to their customers.
Sales Review Grade: A
What we like: Sales team has great customer serving skills. They properly understand the client requirement and suggest product accordingly.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: Majority of our support tickets answered within 20 minutes, you can be rest assured your issues are dealt with promptly and efficiently.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: One.com web hosting services are just great and worth for any kind of online business.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
One.com provides award-winning web hosting for both individuals and business users. Whether it’s your first website or you are an advanced user, One.com web hosting package gives everything you need. Create your website with Website Builder (no coding) or publish your own WordPress website, they make online business easy for you.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response.
Response Time (Issue Resolved) Received detail response to all questions asked.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response.
Response Time (Issue Resolved) Received detail response to all questions asked.
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was quite fast.
Response Time (Issue Resolved) Received proper attention and all questions were a
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Phone rang two times.
Response Time (Issue Resolved) Sales agent was really quick with good sense of hu
 
Sales Contact Details
Sales Telephone +44 203 6300141
Sales Email sales@one.com
Main URL https://www.one.com/en/
 
Billing Details
Payment Methods
VISA Electron
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 15 days
Hyperlink to Terms and Conditions
https://www.one.com/en/info/pre-sales-faq#moneyback
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was resolved within few minutes.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was resolved within few minutes.
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Resolved the issue without any delay.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was really quick
Response Time (Issue Resolved) Issue was addressed properly.
 
SLA
Does Host have an SLA? No
 
 
Consumer Reviews
No Reviews Available




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