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RivalHost.com Report Card
Contact Information

Tel: 1-888-575-4678
Email: sales@rivalhost.com
Website: http://www.rivalhost.com
Address: 1015 Waterwood Parkway, Suite G C-1
Edmond, OK, 73034, United States of America

Blog:
www.rivalhost.com/blog
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Editor's Review
Host Introduction RivalHost’s mission is to provide exceptional solutions for their clients. They strive to exemplify such values with transparency, ethical practices, helpfulness, responsibility, innovation, and efficiency – qualities. Based on our review, they believe in ensuring customers receive a higher standard in service at an affordable cost.
Key Features offered by RivalHost: - All shared hosting accounts includes basic DDOS protection and mitigation up to 250Mbps and can be scaled as needed - Daily enterprise class virus scanning - 60-Day guarantee - Shared hosting accounts include 100% uptime redundant hosting platforms.
Sales Review Grade: A
Support Review Grade: A
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
The RivalHost core target market are clients that have been burned by low-end hosting providers. They seek to capture clients who need a more secure hosting and which is why we are proud to award them with our Approved Host award.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good Response Time
Response Time (Issue Resolved) Good Response Time
 
Email Sales Yes
24 x 7 ? No. Only from 6am to 10pm
Response Time (Initial Acknowledgement) Good Response Time
Response Time (Issue Resolved) Good Response Time
 
Live Chat Sales No
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Good Response Time
Response Time (Issue Resolved) Good Response Time
 
Sales Contact Details
Sales Telephone 877-575-4678
Sales Email sales@rivalhost.com
Main URL http://www.rivalhost.com
 
Billing Details
Payment Methods
Account Activation Period Instant
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 60 days
Hyperlink to Terms and Conditions
http://rivalhost.com/guarantee.php
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good Response Time
Response Time (Issue Resolved) Good Response Time
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good Response Time
Response Time (Issue Resolved) Good Response Time
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good Response Time
Response Time (Issue Resolved) Good Response Time
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://rivalhost.com/guarantee.php
 
 
Consumer Reviews
Title Reviewed by Sales Support Plans Usability Submitted
RivalHost Where ave You Been? Eric Rovelto A A A A 3/2/2011 1:52:11 PM




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