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RocketVPS Report Card
Contact Information

Tel: 1-866-332-9894
Email: sales@rocketvps.com
Website: http://www.rocketvps.com
Address: 518 Kimberton Road, PMB 355
Phoenixville, PA, 19460-4737, United States of America

Blog:
www.rocketvps.com/blog
Forum:
www.rocketvps.com/forum
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Report Card Grade

Support A
Sales A
Plans / Features A
Usability A
Final Grade A
How We Test Hosts
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Vote For RocketVPS
 
Editor's Review
Host Introduction RocketVPS is a subsidary of KnownHost LLC, a privately held professional web hosting company founded outside Washington DC. All RocketVPS technology and support is centered around our state of the art data center in Virginia which features Premium Bandwidth such as Level 3, Savvis, Global Crossing, Tinet, Abovenet and Limelight CDN. With quality uptime, OpenVZ Technology, and high performance hosting being our core focus we continue to be one of the most recognized hosts in the world.
RocketVPS mission is to provide customers, small and large, with the highest level of service and support, backed by a team of professionals with over 15 years of experience in the industry.
Sales Review Grade: A
Support Review Grade: A
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
RocketVPS offers innovative technology combined with on-demand capabilities with top of the line service. We believe the key to a successful business relationship is through understanding customers' needs and following through with customers' wants and RocketVPS delivers on this understanding.
 
Sales Review
Ticket Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Questions were answered promptly
 
Email Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Questions Answered Promptly
 
Live Chat Sales No
 
Phone Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Toll-Free No
Response Time (Initial Acknowledgement) Excellent Response Time
Response Time (Issue Resolved) Immediate. Answered all questions right away.
 
Sales Contact Details
Sales Telephone 1-866-332-9894
Sales Email sales@rocketvps.com
Main URL http://www.rocketvps.com
 
Billing Details
Payment Methods
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good Response Time
Response Time (Issue Resolved) Issue Resolved Promptly
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good Response Time
Response Time (Issue Resolved) Issue Resolved Promptly
 
Live Chat Support No
 
Phone Support No
 
SLA
Does Host have an SLA? No
 
 
Consumer Reviews
No Reviews Available




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